Senior Account Manager

Uncountable is looking for an A+ account manager who is driven, responsible, and a high impact player to join our growing team. The role requires a strong ability to develop and maintain complex relationships with large organizations, a proven track record of successful customer engagements, and a willingness to embrace a young startup environment. Experience delivering analytics products or enterprise software platforms into large organizations is major plus.

Key responsibilities
Manage all post-sales activity for Uncountable’s customers through strong relationship-building, product knowledge, and putting the customer’s happiness above all leading to renewals, expansion, and advocacy
Increase customer engagement by conducting regular check-in calls, performing in person business reviews with leadership, and maintaining a firm understanding of all activities between Uncountable’s data science team and customers
Become a trusted partner and advocate of our customers by being transparent in demonstrating ROI and providing guidance for success
Work closely with sales team to create a plan for each customer’s success and expansion with Uncountable
Work closely with data science and product teams on identification of improvements to product and customer interactions
Act as the voice of the customer to provide feedback on how Uncountable can better serve our customers

Requirements
2+ years of experience in software customer success, account management, sales or management consulting
Outstanding executive presence and communication abilities
Excellent analytical and problem solving skills
A real go-getter who takes the initiative to get things done
Ability to travel 30-50% of the time
Experience working with complex, multi-divisional, multi-geographical customers

Preferred Qualifications
Passion for science, chemistry, statistics, or mathematics