Account Manager

ABOUT HOMEPPL
Homeppl creates financial inclusion. It brings equality of opportunity to consumers of financial and property products, and allows businesses to safely transact with more good consumers, including internationals, self-employed, students, and others without a credit file. Homeppl starts with the rental market. It offers superb due diligence, giving all tenants the opportunity to pay rent monthly, and keeps its clients safe from fraud or defaults. It utilises Open Banking, fraud detection tests, and behavioural analysis to confirm consumers' real creditworthiness and transactional ability. The best brands and marketplaces in the UK choose Homeppl. It has an impressive portfolio of clients, including Knight Frank, Foxtons, JLL, OpenRent, The Countrywide Group, Chestertons, Douglas and Gordon, Lyvly, Tipi, and hundreds of others. Company is a Techstars Barclays alumnus, backed by the best VCs in the UK, including Ascension Ventures and Fair By Design.

HOMEPPL HIGHLIGHTS

• Social impact / tech for good company;
• Raised £3M from top UK VC, such as Ascension and Fair By Design;
• 20 - 35 people: international, multicultural, diversified team;
• Best product in the market;
• Techstars Barclays company;
• Flexible work within the UK;
• Company options

THE ROLE

• Be responsible for Homeppl's relationship with its clients, including online marketplaces, high-street agencies, developers; and CRMs;
• Be the welcoming point of contact for our clients (£1M - £10M / year, working directly with C-level of giant startups or ultra conservative businesses) as well as build and maintain a strong relationship with them;
• Reach out to clients periodically to gather feedback, understand their needs, and ensure satisfaction;
• Respond to their queries or requests, and ensure immediate resolution;
• Conduct periodic surveys to capture NPS and analyse feedback / success metrics;
• Work with Product, R&D, and Operations teams to convey feedback and address clients’ needs or requests;
• Identify weak points and opportunities, and set targets as well as processes, guidelines, and best practices to ensure high performance in a fast-growing and fast-paced environment;
• Train clients and their staff to use our products;
• Introduce new features or lines of products

REQUIRED EXPERIENCE & SKILLS

• 3+ years experience managing senior accounts;
• Success record in improving clients' satisfaction;
• Proven work experience in a startup at growth stage (Seed - Series C), preferably FinTech, PropTech, or Cyber;
• Record of adaptability and ability to move fast under uncertainty;
• Have intrinsic motivation, positive attitude, and leadership skills;
• Be organised, accountable, and a autodidact.

PERKS

• Remote work (within the UK only)
• Flexible offices
• Team lunch (weekly Deliveroo or Uber Eats allowance)
• Company Laptop
• Company options
• Online events

EQUAL OPPORTUNITY
Inclusion and cultural diversity are at the core of Homeppl. We provide a work environment where everyone can be themselves at work and feel good. We value and actively seek out a richly diverse range of people to join our team, and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.