Key Account Manager (National/Enterprise Singapore Accounts)

ABOUT US
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signalling its entry into the European market.

Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

As a Key Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

The role is based in Malaysia, and will manage a portfolio of Singapore merchants.

Responsibilities

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
• Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Requirements

• Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
• Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
• Must be comfortable with C-level negotiations and have relationships with top decision makers.

Perks

• Hybrid working and work-from-anywhere benefit
• Competitive compensation and stock options
• Transparent career progression paths and learning opportunities
• Candid, open and collaborative culture
• Talented and driven teammates across the world
• Fun-filled activities and celebrations all year round

Join our team to drive growth and success at ShopBack today!