Senior Engagement Manager

Dataiku is looking for a Senior Engagement Manager to join the team. The ideal candidate is an energetic individual passionate about deploying big data technologies and using data science to solve business problems and who will efficiently help customers drive their projects to get the most out of Dataiku DSS.

The Dataiku Services team is responsible for deployment, enablement and implementation of Dataiku platform for our customers, which include global enterprise companies. Our goal is to accelerate their time to value at the initial engagement and throughout our partnership by executing targeted service packages.

As a part of the APJ Services team, the Senior Engagement Manager is responsible for driving smooth services engagements for our clients in the Japan market.

How you'll make an impact

• Effectively project-manage the delivery of Dataiku’s suite of professional services

• Manage client relationship and needs with key partners among our customer organizations

• Maintain consistent and concise internal communication across multiple teams

• Ensure Dataiku's customers achieve high rates of product adoption, realize significant value in a timely manner, thereby leading to high net dollar retention

• Ensure the successful execution of a company-wide Services Delivery Methodology in a product company in Japan, while contributing to the evolution of our implementation processes during Dataiku's rapid growth

• Contribute to services estimation and selling of services in the region

Your skilled coordination of the deployment, training, and adoption of best practices will position our Customers and Partners to derive the maximum value from the software from day one, contributing to their data-driven operational success.

What you'll need to be successful

• 8 years + of experience in advanced analytics, data science projects, consulting or IT project management

• Proven track record in successfully managing complex initiatives and navigating challenging stakeholder dynamics, demonstrating strong leadership, communication, and customer management skills

• Experience leading delivery teams and supporting sales motion

• Native Japanese speaker

• Highly proficient in spoken and written English

• You are organized, process-oriented, resourceful and highly motivated by a hands-on approach to customer management, routinely interacting with customers and cross-functional teams

• You are technically-minded, although an engineering background is not a requirement for this role

• Bachelor’s degree required

• PMP certification or similar training is a plus

• Experience in enterprise data projects and familiarity with advanced analytics technologies is a plus

• Experience in hyper-growth product-based SaaS, data analytics, or an AI company is a plus