Senior Product Implementation Manager (UK)

*Considering U.K. based candidates only*

*To ensure appropriate collaboration with their colleagues in the United States, the ability to work outside of the UK time zone (i.e. Eastern time zone) at least weekly is a requirement for this role*

The Senior Product Implementation Manager is a core member of the Delivery Team and is responsible for the successful implementation of our solutions for our customers. They oversee program definition, implementation, and configuration; and are directly accountable for delivering quality outcomes. This role demands a strategic thinker who can analyze systems at a comprehensive level, has a keen eye for detail, and can balance the technical capabilities of a product with the evolving needs of the business. The ideal candidate should demonstrate a track record of effectively organizing and managing complex programs, showing proficiency in coordinating cross-functional teams, managing project timelines, and ensuring successful project delivery within budget and scope.

DESCRIPTION OF DUTIES

• Operate as the key technical liaison to the customer
• Define and own end-to-end program configuration requirements, balancing program implementation design decisions across technical, business and customer needs
• Identify and actively manage system-level technical dependencies and technical risk required to deliver a program
• Actively monitor product quality relative to program requirements and manage technical incidents through to completion
• Develop and manage comprehensive customer training around operations of our configured platform
• Develop and maintain project plans, including defining project tasks, identifying resource requirements, and managing budgets to ensure successful project implementation
• Drive and contribute to processes, infrastructure, and documentation geared towards ensuring that learnings are applied across the organization

REQUIREMENTS

• 8+ years of related experience with a Bachelor’s degree or equivalent work experience
• Experience working with agile software development methodologies and tools (e.g. Jira)
• Demonstrated leadership traits with experience building and maintaining trusted relationships with various counterparts, including the ability to influence cross-functional stakeholders
• Experience translating and implementing requirements from technical and non-technical areas, ensuring alignment with customer needs and company solutions.
• Excellent written and verbal communication skills
• Proactive problem solver and analytical thinker
• Ability to understand, articulate, and make informed tradeoffs in technical decisions that have business, customer, product, or program impact
• Familiarity with big data technologies (e.g. Snowflake, StreamSets; Apache Spark; AWS products such as S3, EMR, Kinesis), data integration methods (e.g. sFTP, APIs), and analytics tools (e.g. R, SQL, Jupyter Notebooks)
• Previous experience working in software products, preferably in the Health Tech space

*This job description outlines primary duties and requirements and is not intended to identify all tasks that may be performed; individuals occupying the position may be required to perform other duties. The company may modify job duties from time to time, either in practice or in writing.

About Evidation

Evidation creates new ways to measure and improve health in everyday life—making proactive, personalized, and truly human-centered healthcare possible. By connecting directly with millions of individuals, Evidation harnesses real-world data to deeply understand health experiences, rapidly and at scale. Evidation’s privacy-centric digital health measurement and engagement platform uses data science and machine learning to translate these everyday insights into high-impact health guidance, treatments, and tools. Founded in 2012, Evidation is headquartered in California with employees working around the globe.

At Evidation, we strive to build an equitable and inclusive space where everyone - employees, partners, and participants - belongs and feels valued. Evidation Health values diversity and is committed to equal opportunity for all persons without regard to sex (including pregnancy, childbirth or related medical conditions), gender identity, gender expression, race, color, national origin, ancestry, citizenship, age, religion, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information or any other legally protected characteristic.

We will also reasonably accommodate the physical and/or mental disabilities of an otherwise qualified applicant with a disability in order to enable the applicant to complete the application or interview process, providing undue hardship on Evidation Health would not result.

https://evidation.com/california-privacy-notice

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