Sr. Manager/Director, GTM Enablement & Acceleration

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Unleash the Potential: Lead Aircall's GTM Enablement & Acceleration Function

We are on the lookout for a visionary and experienced leader to join Aircall's dynamic team as the Sr. Manager/Director of GTM Enablement & Acceleration. In this pivotal role, you will spearhead the development and execution of a comprehensive strategy that empowers our go-to-market (GTM) teams and cultivates a thriving buyer enablement ecosystem. You will lead a global team of up to 5 passionate individuals, playing a crucial role in driving revenue growth, fostering customer success, driving customer education, and shaping the future of Aircall's learning and development landscape.

Our Guiding Principles:

At Aircall, we are guided by a deep commitment to:

- Empowering our GTM teams: We equip our sales, partnerships, and customer success teams with the knowledge, skills, and resources they need to effectively communicate Aircall's value proposition and secure customer wins. - Seamless collaboration: We foster seamless alignment across all GTM functions, ensuring a unified approach and maximizing the impact of our efforts. - Customer-centricity: We believe in supporting customers throughout their journey with Aircall. This includes providing timely information, guidance, and resources that enable them to leverage the full potential of our platform.

Your Impactful Journey:

- Lead and inspire: You will be responsible for leading, developing, and motivating a global team of GTM enablement and Buyer enablement professionals. Your leadership style will foster a collaborative and high-performing environment.- Strategic mastermind: You will develop and execute a comprehensive GTM enablement strategy that aligns with Aircall's overall business objectives. This strategy will encompass all aspects of learning and development for our GTM teams, customers, and partners.- Content architect: You will design, create, and curate a diverse range of engaging learning programs, content assets, and resources, equipping our GTM teams and partners with the necessary expertise to excel.- Bridge builder: You will foster strong relationships and collaborate effectively with cross-functional stakeholders across product, marketing, sales, and customer success. This collaboration will ensure alignment, synergy, and the successful execution of our enablement and education initiatives.- Data-driven decision maker: You will implement robust metrics and reporting mechanisms to track the effectiveness of your initiatives, demonstrating the tangible impact of GTM enablement & Acceleration on Aircall's success.- Continuous learning advocate: You will stay abreast of industry best practices and emerging trends in the GTM & Buyer enablement landscape, ensuring Aircall remains at the forefront of learning and development strategies, especially as it pertains to the usage of AI in the space.

Who You Are:

• Experienced leader: You possess 7+ years of experience in program management, sales enablement, customer education or a related field, with a proven track record of success in leading and managing teams.
• Learning & development expert: You have demonstrable expertise in designing, developing, and delivering impactful training programs, leveraging various learning methodologies. You are well versed in adult learning best practices.
• Strategic thinker: You possess a deep understanding of the GTM landscape and are well-versed in buyer enablement and customer education golden standards.
• Collaborative powerhouse: You are an excellent communicator with a collaborative spirit, adept at building strong relationships and fostering cross-functional partnerships.
• Passionate learner: You possess a genuine passion for learning and development, consistently seeking opportunities to enhance your own knowledge and expertise.
• Global mindset: You thrive in a fast-paced, multicultural environment and possess the cultural sensitivity to lead and collaborate effectively with a geographically dispersed team.
• Think & Build at Scale: You possess the ability to design educational strategies that empower customers through self-service and technology, enabling successful low-touch engagement models.

Bonus points for:

• Technical savvy: Experience with web technologies, CRM/Helpdesk solutions, telco, and project management methodologies.
• Industry understanding: Strong knowledge of the SaaS industry and its unique learning and development needs.
• Tools Mastery: You are well versed or have good understanding in implementing best practices in tools like Gong, Highspot, Skilljar, Salesforce, LMS tools, Genially, and Impartner (PRM)
• AI advocate: Yousee AI as a tool to elevate your team’s skills and performance.