Quality Control (call auditing) / Operations Associate (LATAM)

About us

Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $29m to date and we're building an amazing team to drive the world's restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we're building for them.

About the Role

kea is looking for a passionate Quality Control Associate to join our ever-growing Operations team. In this fully-remote role (for candidates based in LATAM), you will be partnering with nearly every company department and will be actively suggesting to new QC ideas and ways to increase our revenue, call conversion, and overall value as a company.

The Quality Control (call auditing) / Operations team is all about ingenuity and vision. We aspire to dig in deep and then take that information to think outside the box to find solutions to call and conversion issues. Our culture stems from understanding and kindness, with a go-getter mentality!

***** To be considered for this position, you must submit a resume/CV in English. As part of the interview process, there will be a written assessment in English, so full proficiency with verbal and written communications is a must-have. Resumes/CVs in Spanish or Portuguese will not be considered. ******

What your day-to-day looks like

• Assess each call from tech and customer perspectives
• Partner with the larger Operations team to provide important insights and crucial findings that will make the company successful
• Partner with the Sales and Accounts team to report customer-related challenges and issues to ensure strong restaurant/kea relationships
• Partner with the Engineering and Product teams to further develop the technical features within our company, set metrics to track and report on and assess the scale and priority of important findings
• Own multiple report updates

What sets you up for success/Qualifications

• Strong written and verbal communication in English. Please submit a resume/CV in English
• 1+ years of QC auditing experience
• Comfortability with analyzing and reporting on data
• Strong written and verbal communication in English
• High interest in technical initiatives
• Thrive in a super fast-changing environment and enjoy juggling multiple tasks within tight deadlines
• Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent
• Tech-savvy: you’re computer-savvy. Strong Google Sheets / Excel knowledge is a plus
• Bilingual (English/Spanish) is a plus, but not necessary to be considered for the role
• Experience with BPOs is a plus
• Experience in a startup company is a plus
• Flexible/open availability. (Must be able to work between the hours of 8am PST-5pm PST when necessary)

What’s in it for you

• Flexible hours
• Generous stock option plan
• Unlimited PTO
• 100% remote work (LATAM-based candidates preferred)
• Opportunity to “wear lots of hats” and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture