Junior Support Engineer (part-time)

Lenus is looking for a part-time Junior Support Engineer (Danish or Swedish speaking)

Could you see yourself thriving in a dynamic global culture and propel the Lenus brand toward an impactful vision of making the world a happier and healthier place? Then this could be the dream job you've been looking for.

Who are we looking for?

We’re searching for YOU, who is an original problem-solver with an inquisitive nature. You want to not only solve problems but also find the root cause to prevent them from happening again. Apart from being a troubleshooter, you enjoy taking a customer-focused approach, working with people, and being sincerely dedicated to helping others.

Within the Lenus product organization, you will thrive as the "voice of customers," bringing light to feature requests, client challenges, and common problem solutions. As a result, we anticipate you taking the lead in providing product teams with insights and feedback that will enhance the coach or client experience.

Responsibilities

• Be the first point of contact for coaches, clients, and Lenus employees when it comes to questions and issues regarding Lenus products.
• Identify, reproduce and report issues with relevant information to make sure that issues are forwarded to the appropriate teams.
• Escalate & alert appropriate stakeholders in case of urgent or potentially severe issues.
• Have a real influence on the development of the product. Help product managers, engineers and designers understand the biggest pain points of the users with context, so that they can make meaningful changes to the product.
• Stay on top of an ever-changing product and all features that come with it. Document and share knowledge about specific issues and product updates.

Qualifications

• Customer-oriented mindset: Loving to work with people and truly committed to help others.
• Customer service experience, preferably within a SaaS environment.
• Ideally experience with reproducing and reporting bugs.
• Strong written and verbal English communication skills, while also being fluent in either Danish or Swedish.

Insider Benefits

A fast-growing, engaging, young-spirited, and informal work environment with around 400 dedicated colleagues representing over 50 nationalities.

• A competitive salary
• Guaranteed professional and personal development
• Experiential social events & a great company culture
• Delicious office snacks and drinks, and a nourishing lunch daily!
• A MacBook to support you in your daily work
• We enjoy spending time together in the office yet understand that sometimes we all need the space to focus, that’s why we offer hybrid working solutions - ask us about it!

The Team

You will be joining a dynamic and close-knit team of 13 people from many different nationalities, who each bring their own unique perspective, skills, and passions to the table.

Our team is driven by curiosity and open dialogue. Every day, we strive to build meaningful and personal relationships with our coaches and colleagues. We each individually take ownership of the tasks in front, while applying analytical skills and delivering high-quality service to our clients. That being said, we find it equally important to build trust within the team and support each other along the way by sharing accumulated knowledge. If not by our desks, you will often find us in intense foosball and table tennis matches over a good laugh.

Outside of work, we are fond of taking opportunities to spend quality time together arranging board game nights (especially Settlers of Catan, but open for new adventures), hikes, running clubs, dinners, etc.

If you recognise yourself in a setting like this, we’d love to hear from you. Please submit your resume with a few sentences describing why you’re the one we are looking for.

The Lenus journey from scale-up to unicorn

Lenus is the world’s leading health-tech platform in pursuit of global health and happiness!

Lenus provides the world’s leading & next-generation coaches, including fitness experts, nutritionists, athletes, mindset & habit coaches, with the platform and tools to provide a greater number of people with access to the expertise they need to live happier and healthier lives.

Using the Lenus all-in-one platform, coaches can efficiently manage their clients, even as their business scales significantly. They can create tailored and effective meal and workout plans, as well as personalised habit and mindset coaching programs, based on the individual needs of their clients.

We are strategically leading the way in health-tech innovation to fuel happier and healthier lives around the world.

Today, Lenus is headquartered in Copenhagen, with offices in New York, London, Stockholm, Berlin, Hamburg, and SoCal.