Customer Service Specialist (Web Chat)

 (1+ years exp)
$30k – $45k • No equity
Published: 1 week ago
Avatar for Umate

Umate

A diversified interest community

Job Location

Remote • 
China • 
Hong Kong • 
Singapore • 
San Jose • 
Malaysia • 

Job Type

Full Time

Visa Sponsorship

Not Available

Remote Work Policy

Remote only

Hires remotely in

Preferred Timezones

Pacific Time

Relocation

Allowed

Skills

Customer Service
Mandarin Chinese Proficiency
Mandarin Chinese
Fluent in English & Mandarin Chinese
English language
Chinese language
Fluent in Mandarin and Cantonese Chinese
Mandarin Chinese language

Hiring contact

Andy Peng

The Role

Job description
1.Provide users with services such as question answering, business consulting, and complaint acceptance.
2.During the user service process, correctly guide users on daily app usage issues.
3.In accordance with relevant regulations and platform review systems, review the pictures and comments uploaded by users to the platform, and deal with illegal accounts Carry out reasonable disposal.

Job Requirements
1.More than 1 year of relevant work experience;
2.Proficient in computer operation with typing skill;
3.Good at analyzing with thinking about problem;
4.Have patience flexible response and positive values;
5.Effluent with English and understanding Mandarin is a plus.

More about Umate

Perks and Benefits

Remote friendly
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