Customer Success Manager

We are looking for a first Customer Success Manager. As part of the Success team, you'll have a direct impact on our business by helping clients transform the way they work with Agentero, thus increasing renewals and expansion.

Key responsibilities:

- Build relationships with prospects and clients by understanding their needs
Onboard and assist new customers to master how they use Agentero

- Drive the creation of a range of materials including one-pagers, videos, knowledge base and webinars to best train and engage our customers

- Translate customer feedback into attainable objectives and successfully execute against them

- Increase product usage and adoption, and provide feedback into product direction

- Influence strategy, growth, and product priorities to drive adoption and retention

About you:

-5+ years of experience increasing customer satisfaction, adoption, and retention in customer success/account management roles at a SaaS company, ideally B2B selling to SMB

- Outstanding interpersonal and communication skills (both written and verbal)

- Excellent relationship-building skills and ability to train and educate users

- Process-oriented mindset, identifying recurring patterns and capitalizing on them by improving the ongoing process

- Creative problem-solving mentality

- Excellent prioritization and project management skills

- Ownership mindset demonstrating drive, initiative, energy and a sense of urgency

Nice to have:

- Insurance industry knowledge
- Startup work experience