Senior Product Manager - Observability

About Pantheon

Pantheon is the only WebOps platform built for agility from the ground up. We help our customers win, where the digital experience starts and matters most - their websites. We empower teams of developers, marketers, and IT professionals to focus on delivering business results while Pantheon handles uptime, performance, scalability, and security. We are the fastest growing Drupal and WordPress platform in the world, powering over 300,000 sites and serving billions of pages every month. Happy customers include some of the most recognized names in high tech, higher education, and NGOs, such as Patch, Apigee, UC Berkeley, Harvard University, DocuSign, Docker, and the United Nations.

With 35% of the web running open-source and significant investments in a $200 billion total addressable market, we are growing aggressively into a huge market opportunity and looking to expand our product team. Our most recent fundraising was $100m in Series E to bring forward the next generation of WebOps tooling for a more open web.

Pantheon’s core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we value individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers.

Summary

As a Senior Product Manager focusing on Platform Observability, you will define the strategy and roadmap for best-in-class observability outcomes to meet the needs of stakeholders across the company, and eventually for our customers. You will use your experience and diligence in understanding the feedback and requirements of internal stakeholders and customers for observability in forms such as metrics, logs, traces, dashboards and monitoring, and partner with Engineering to deliver on the roadmap, while ensuring we run a tight ship in terms of Platform costs. You will drive the creation of SLOs/SLIs for various Platform components, and ensure that there is sufficient tracking and observability on those outcomes. You will also work with observability vendors and assist internal finance and procurement teams on vendor contracts, and ensure that observability is a differentiator for the company.

Role

• Drive the vision and roadmap for Observability-focused features and process improvements for the Pantheon platform
• Support customers, prospects, professional services, customer success, and sales teams in terms of Observability related projects and outcomes
• Own the life cycle for your space: research, analysis, positioning, roadmap development, requirements development, program management and process improvements
• Translate strategy into actionable deliverables for engineering teams with measurable value delivered every quarter
• Partner with your engineering team to prioritize work, refine the backlog, define requirements and acceptance criteria, and drive tasks/dependencies on other engineering teams.
• Define, track, and analyze success metrics
• Work in an agile environment with defined sprints

Requirements

• Bachelor’s or Master’s degree in Engineering or related field
• 5+ years of experience in Product Management in SaaS/Product companies with a focus on one or more of the following - Observability, Monitoring, Logging, Telemetry
• Broad experience creating and supporting a long-term vision while delivering iteratively to validate your vision
• Demonstrated ability to use qualitative and quantitative data sources to inform decision-making
• Skills in collaborating with other teams to build consensus and alignment across the organization
• Deep knowledge in organizing and prioritizing competing time demands
• Excellent ability to convey vision, roadmap, and requirements at all levels of the organization
• Resourcefulness with a strong sense of accountability

Bonus Points

• Experience using/working with observability vendors such as Grafana, New Relic, Datadog, or similar
• Prior experience working on a WebOps team or building developer tools