As a Business Manager at our esteemed organisation, you will assume a leadership role overseeing the Client Manager team while actively managing a portfolio of Interior Design Clients. Your responsibilities will include leading the team to effectively prequalify and close hot leads, demonstrating excellent negotiation and communication skills.
Moreover, you will play a crucial role in client satisfaction by handling challenging situations with professionalism and intelligence.

KEY RESPONSIBILITIES

1. Team Leadership:
Lead, mentor, and motivate the Client Manager team to achieve and exceed performance targets. Implement effective performance management strategies, including goal setting, regular feedback, and performance reviews
Conduct regular training sessions to enhance team members' skills in lead prequalification, negotiation, and client management.

2. Client Portfolio Management:
Manage a portfolio of Interior Design Clients, ensuring their needs are met and expectations exceeded.
Collaborate with Interior Design Partners to facilitate the closure of hot leads, providing strategic support to the team.

3. Lead Conversion:
Demonstrate strong negotiation skills to assist Interior Designers in closing hot leads successfully.
Act as a strategic advisor to both the Client Manager team and Interior Design Partners in navigating complex client situations.

4. Client Satisfaction:
Handle challenging or dissatisfied clients with intelligence and professionalism, aiming for effective conflict resolution and maintaining positive client relationships.
Implement proactive measures to enhance overall client satisfaction.

5. Reporting and Analytics:
Utilize reporting tools & data analytics to track and analyze team performance.
Proficiently work with Google Sheets & CRMs to generate insightful reports and contribute to data-driven decision-making.

QUALIFICATION

• Bachelor's or Master’s degree
• Minimum 5 years of total experience with 3+ years of Sales experience
• Experience in Real Estate domain is an added advantage

SKILLS & ATTRIBUTES

• Strong interpersonal & communication skills
• Exceptional negotiation and problem-solving skills
• Comfortable working in a hands-on, rapidly evolving start-up environment
• Proficiency in CRM software and other relevant tools
• Result-oriented with a keen focus on achieving conversion targets
• Detail-oriented with a commitment to delivering exceptional customer experiences