Director of Client Services

Company Information:
Corp is a leading provider of innovative cloud solutions for businesses of all sizes. We specialize in helping companies optimize their operations, enhance productivity, and drive growth through our comprehensive suite of cloud services. Our team is dedicated to delivering exceptional value and customer satisfaction, making us a trusted partner in the industry.

Product/Services Information:
As Director of Account Services, executive, you will have the opportunity to service our clients and cutting-edge Abound Cloud platform, empowering local businesses to dominate their markets. Our AI-powered all-in-one marketing and sales platform equips businesses with innovative tools and features to optimize their marketing, lead generation, and sales processes. With Abound Cloud, businesses can enhance their online presence through optimization and engaging content creation. Our lead funnel design and setup enables effective lead generation and customer database building. Communication channels such as SMS, email, and voice services facilitate personalized customer engagement. The platform also offers flexible and cost-effective VOIP lines, with the option to add more lines as needed. We provide engaging blog content, GMB setup and optimization, social posting services, and effective email and SMS campaigns to drive results and enhance online reputation. Our "Near Me" technology captures nearby customers' attention, driving foot traffic to business locations. Clients will have access to the full suite of Abound software tools, including the VOIP phone system, marketing automation, CRM, lead generation forms, project management tools, team training knowledge base, and collaboration features. Join us and be at the forefront of selling our advanced Abound Cloud platform, helping businesses achieve remarkable results.

RESPONSIBILITIES:

• Serve as lead advisor and primary contact for key accounts
• Deeply understand clients’ businesses to develop integrated strategies and marketing campaigns
• Build a team that maintains strong relationships with key clients, acting as their primary point of contact
• Collaborate with internal teams to develop comprehensive sales and marketing plans tailored to each client's needs
• Ensure timely delivery of services and solutions, meeting or exceeding client expectations
• Proactively monitor projects and relationships to identify issues early and resolve seamlessly
• Present strategic recommendations on market trends, technologies, and best practices
  
• Conduct regular performance reviews with team members and guide them to do conduct client reviews to assess satisfaction levels and identify areas for improvement
• Champion clients’ needs across the organization to drive results
• Analyze performance metrics and customer feedback to enhance service quality

QUALIFICATIONS:

• 5+ years in strategic account management or client services role
  
• Success managing large, complex projects and teams
• Proven experience in a similar role within a sales or marketing agency environment
• Strong understanding of sales and marketing principles, strategies, and tactics
• Strategic thinker and client advocate with ability to influence at executive levels
• Outstanding relationship building and communication abilities
• Innovative problem-solver able to thrive in a fast-paced environment
• Bachelor’s degree required; MBA strongly preferred

BENEFITS:

• Competitive commission structure based on recurring revenue, with commissions increasing substantially year over year:
• Comprehensive training and ongoing professional development opportunities to enhance your sales skills and product knowledge.
• Supportive and collaborative work environment with a team-oriented approach.
• Opportunity for career advancement and growth within a fast-growing company.
• Attractive benefits package, including health insurance, retirement plans, and paid time off.

HOW TO APPLY:
If you are passionate about client services, technology, and helping businesses thrive in markting while leveraging cloud services, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role. We will review applications on a rolling basis and contact selected candidates for further assessment.

Join our team and seize the opportunity to sell our advanced Abound Cloud platform, empowering businesses to dominate their local markets and achieve unparalleled success. If you are passionate about technology, sales, and helping businesses thrive, this is the perfect opportunity for you to make a significant impact and be part of our dynamic sales team.

Abound is currently hiring in multiple markets nationwide, such as Minneapolis, Houston, Las Vegas, Denver, Miami, New York, Los Angeles, Boston, Kansas City, St. Louis, Phoenix, and more. However, we also welcome applications from qualified candidates in other areas due to our rapid expansion. If you are motivated and qualified, we invite you to apply and become an essential part of our mission to empower and drive the success of local businesses.