Customer Experience Agent (Full Time)

About Us:

Livewell is a high growth telehealth startup focused on increasing accessibility and affordability of care for Canadians. We are revolutionizing telehealth for providers and their patients alike.

We are backed by Xavier Niel, a member of the LVMH family, and other VC investors.

Our website: https://joinlivewell.ca/

About the Role:

You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.

You Will:

• Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
• Resolve issues in a personalized, accurate and timely manner
• Build long-term relationships with our customers by offering advice related to products and services
• Become an expert in all things Livewell products and offerings and maintain up-to-date knowledge in a fast-changing environment
• Complete trainings and up-trainings as-needed
• Maintain highest level of discretion when dealing with customer issues
• Strive to meet and exceed structured performance targets
• Provide feedback to the team and management about customer trends

You Have:

• Bachelor degree or equivalent, or currently enrolled in university studies
• Strong written and oral communication skills in English
• Strong written and oral communication skills in French (optional)
• Ability to balance attention to detail with efficient execution in a fast-paced environment
• Excellent problem solving and communication skills with a high attention to detail and quality
• Experience working in multiple systems and successfully navigating multiple sources of information
• Possesses a customer-first, eager-to-help approach

Benefits:

• Competitive compensation
• Gain exposure and have a large impact at an high growth startup
• Work closely with co-founders of the business
• Possibility for both remote and in-office role at a beautiful Montreal office