Customer Support Specialist

About Weel

We're a switched-on, curious and collaborative team of go-getters on a mission to build the future of spend management for SMEs.

We lead with heart and humility, and keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability, where every team member’s contribution is valued as key to our success.

It’s hard to put into words what makes our culture at Weel so special. But one thing’s for sure—we’ll always give you the space to explore your passions and have some fun along the way.

Weel (Previously DiviPay) is an Australian-founded fintech company that provides software to help businesses streamline and control company-wide spending without holding their team back. Finance teams use Weel to instantly issue virtual corporate cards, proactively control spending and automate their expense reporting. We’re Australia’s leading spend management solution.

Your impact!

Join us as Weel's next Customer Support champion and open up the doors to the thrilling start-up world. As a graduate at Weel, you will have the chance to ignite your tech career in a tight-knit and supportive team.

With ongoing support and mentorship, you'll deepen your product knowledge and gain valuable insights from some of the most innovative minds in Fintech. Our focus is on cultivating internal growth, and with a "let's do this" mentality, you could see career advancement as soon as your performance and internal opportunities align (we aim for 12 months max where possible). Whether your dream job is in Marketing, Sales, Implementation, or climbing the ranks in Customer Support, we will work together to make it a reality!

A day in the life...

• Become an expert in Weel's product features and benefits
• Quickly and effectively address a high volume of customer inquiries through multiple support channels (email, live chat, screen sharing, etc.) with precision and speed.
• Tackle account issues and complex software problems with ease.
• Respond to customer-reported issues and system alerts in real-time with professionalism, ensuring every issue is tracked and resolved.
• Think ahead and identify new ways to improve the product, troubleshoot bugs, and uncover opportunities to boost the customer experience.
• Brainstorm innovative solutions using best practices to help clients reach their goals and get the most out of our platform.
• Stay cool and collected in a fast-paced environment, providing top-notch customer service even in tough situations.
• Partner with our Product & Engineering teams to drive stability, operational success, create helpful knowledge base articles, and foster a culture of efficiency.
• Personalise your responses to customer requests with compelling language and a genuine touch.
• Most importantly, play a part in Weel's mission to provide the best customer experience in the Spend Management space
  

Skills we'd love you to bring along

• Show off your skills as a wordsmith! Strong written and verbal communication skills are a must-have.
• Problem-solver extraordinaire! We're looking for critical-thinking wizards who can tackle any challenge that comes their way.
• You’re always ready for action! Bring your energy and passion for a dynamic work environment.
• Customer-centric and empathetic, you're always putting their needs first.
• Patience is a virtue, and you've got it in spades.
• Tech-savvy and familiar with software systems, you're always one step ahead.
• Process improvement is your middle name! You've got an eye for finding ways to make things better.

Bonus points

• An understanding of accounting principles and technology i.e. Xero, MYOB, Quickbooks
• Bachelor's degree in a relevant field