Marketing - Account Manager

We accelerate business growth by delivering agile, technical & data-driven SEO strategies.

Our approach is based on a set of core values: Ambition, Creativity, Critical Thinking, Dedication & Empathy.

We promote a People-First culture. That's why we follow regular one-on-one meetings with Team Leaders, develop careers based on flexible competency matrices, and use a renowned goal-setting OKR (Objectives Key Results) framework. It allows each of us to grow fast and contribute to the success of our company.

Join a team of people from five continents, ten countries, and multiple languages, cultures, religions, and cuisines. Empathy, Respect, and Independence are our core values. While being professional, we simply like working together.

Key Responsabilities:

• Build, maintain, and expand relationships with assigned clients (post-sales).
• Manage clients’ projects; being the bridge between teams and delivering the best result for the client.
• Ability to run projects in Agile.
• Manage clients’ projects and their expectations.
• Look after clients’ accounts in terms of communication.
• Answer clients’ questions regarding basic SEO framework where possible.
• Act as a Solution Manager, taking an active role in projects.
• Cooperate with SEO and Content teams, as well as third-party vendors to process orders.
• Report campaign progress on a weekly and monthly basis.
• Perform keyword research to learn about relevant keyword groups and target keywords according to client's business goals.
• Develop and execute projects and products that deliver business results.
• Translate clients' business models and KPIs into developing effective and ROI-driven SEO strategies.

** Note: we offer a training programme for current students and recent graduates who are interested in this role.

JOB REQUIREMENTS

Must have:

• C1/C2 level in English as the primary language of communication (both speaking and writing).
• Min. 2 years experience in Account/Project/Client-relationship management.
• Basic knowledge of SEO or related topics like web development and digital marketing campaigns.
• Ability to understand clients' strategic goals, advise clients to take action, and navigate conflict.
• Ability to translate strategic priorities into operational plans that define how to achieve results.
• Excellent listening and communication skills allow you to define clients’ needs and translate them into a digestible scope and goals.
• Strong analytical skills, including Risk Analysis (i.e. SWOT, RCA, or Probability & Impact Matrix).
• Proactiveness, creativity, and problem-solving approach.

Nice for you to have:

• Experience in sales and upselling.
• Practical SEO knowledge.
• A secondary language.
• Knowledge of Google Analytics and Google Search Console.
• Familiarity with CMS frameworks (i. e. WordPress, Shopify).