Customer Care Executive
₹15,000 – ₹18,000 • 0.001% – 0.001%
Published: 1 month ago
PurpleBits infosystems
We are in to ePrescriptions, IPD - OPD records Management, Analytics & patient engagement
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Customer Service
Customer Relationship Management
Communication Skills
Hiring contact
HR @ PurpledocsThe Role
Customer Service Representative Responsibilities
Include:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Include:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
More about PurpleBits infosystems
Founders
Deepak Gupta, B.E. (ComSci, from MSU, Vadodara), M.S. (Comp Sci from V. Tech, Virginia, USA), SCWCD , PMP
Founder • 3 years
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