Associate - Customer Service

ROLES & RESPONSIBILITIES
● Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
● Catering to customer queries received from all functional modes.
● Contribute to team effort by accomplishing related results as & when needed.
● Identify and assess customer’s needs to achieve the highest level of satisfaction.
● Work closely with cross-functional teams within Smytten to ensure customer concerns are
resolved at the earliest.
● Help improve the internal processes using customer feedback as the main
criteria.

Qualification

 Graduate degree in any field (minimum)
 MBA preferred
Experience
 Experience in supply chain in luxury, hospitality or FMCG industry is a plus!!

Skills

● Excellent written / verbal communication and presentation skills.
● Strong analytical and problem solving skills.
● Self -started with “out of the box” and strategic thinking ability.
● Good interpersonal skills and a good team player.
● Ability to juggle between multiple work streams and lots of ambiguity.
● Delivering results with minimal supervision.
● Good knowledge of MS Excel.