Account executive for social impact startup in food industry

Our Goal:

Help non-profit organizations or individual causes to raise funds for what they care about by dining at their favorite local restaurants.

Enterprise Restaurant Partners at GroupRaise:

GroupRaise fosters the largest network of restaurants (10,000+) in the US giving back to local communities. Our restaurant partners view GroupRaise as a profitable way to acquire new customers during slow days while building relationships with local organizations.

Our Enterprise Sales Team works with some of the largest corporate, private, and franchise restaurant brands across the United States. We take customers from trial pilots to brandwide implementation.

High-level descriptions:

• Prioritize customer retention as the primary objective, showcasing a comprehensive understanding of different strategies and tactics to achieve this goal.
• Collaborate with cross-functional teams to align efforts and initiatives that enhance long-term customer satisfaction and retention.
• Cultivate strong relationships with customers, comprehending their needs and preferences, and ensuring that their experiences with our services/products surpass expectations.
• Maintain availability during US work hours (EST).

Skill-sets:

• Relationship building - People first mentality in building long lasting relationships
• Data friendly - Every interaction is based on data, use of tools including excel & SQL makes the job highly effective.
• Solving customer service cases, due to the number of restaurants pilots and short testing timeline, solutions and communication must be prompt and strategic.
• Strong writing and verbal skills - Email and phone will dominate communication as well as hosting “how to” webinars, and attending check-in meetings periodically.
• Extreme ownership and accountability is required to do this job successfully.

Weekly/Monthly activities:

• Review weekly metrics, benchmarks, and activity of restaurant performance
• Weekly Enterprise Meeting - provide updates on onboarding brands, training, areas that need assistance or improvement, and identify opportunities for upselling.

Check out our company culture