Customer Success Manager

About us:

We are on a mission to help 30 million+ D2C brands and SMBs with automated sales and user acquisition on WhatsApp in India.

In 2022, Businessonbot has grown 10X in ARR and inched towards profitability in Q4 of FY 2023. We target a massive wave of D2C businesses in India. In year 2023, we'd are the market leader in our domain. There’s never been a more exciting time to be in BusinessOnBot.

We are a Y Combinator backed company (YC W21) and have closed our pre-series A round of $1.3M. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

*About you: *

The Customer Success manager is one of the important roles in the company, working closely with the clients and founders of D2C brands to drive the future-oriented vision and plans around WhatsApp.

Your growth:

You’ll experience Series A in 18-months and become the AVP Customer Success.

You’ll see a 30-people team becoming a 200-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders, product and marketing leaders.

You’ll love working with super-strong technical, design and product teams, and fall in love with technology first approach to solve large scale business problems.

You will be rewarded with a competitive offer on cash and stocks

Key Responsibilities :

Act as a product advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectations
Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
Collecting product feedback and conveying ideas for improvement to our technical teams.
Gather product feedback/features that can help define the product roadmap
Educate the clients about the working of the BusinessOnBot’s Dashboard, reporting structure, and other relevant features.
Drive product adoption with an ability to Cross Sell/Up Sell

What makes you a good ft :

1. 2+ years of experience in Customer Success in SaaS
2. Good product thinking is a mandatory
3. Exceptional communication and presentation skills, coupled with excellent listening skills
4. Strong negotiation, communication and presentation skills
5. Demonstrates a deep understanding of customer’s concerns and thoughts regarding the use of products
6. Analytical and data-driven with ability to work with multiple stakeholders.