Director of Client Success

Job Goal: Oversee a team of Client Managers who manage advertising campaigns for clients across Google Ads, Microsoft Advertising, Facebook Ads, and Amazon Ads.

Job Experience Required: We're looking for someone with significant digital marketing experience, and who has ideally worked at a digital marketing agency. You need expert knowledge of the Google Ads, Microsoft Advertising, and Facebook Ads platforms. Previous management experience is ideal.

Job Responsibilities Include:

• Oversee team of client managers
• Make sure that team members are following protocols and handling clients promptly and effectively
• Handle escalations of issues with client relationships
• Ensure that accurate information is being communicated to StubGroup's billing team
• Be primary point of contact for high-value clients
• Proactively make sure the team is testing new strategies and thinking outside the box

Expectations:

• Stellar written and verbal communication skills
• Can translate "marketing speak" into layman's terms
• Can quickly grasp client business models and identify how to use PPC to drive sales/growth for clients
• Is detail-oriented and can stay on top of tasks/management across multiple client accounts and team members
• Does not require training in how to create and manage advertising campaigns within the Google Ads, Microsoft Advertising, and Facebook Ads interfaces

About StubGroup

As a digital advertising agency, we live and breathe online advertising. It’s in our blood. It’s even in our dreams. And we work like crazy to make our clients successful through it.

As a company, we’re a lean team of advertising experts eager to increase the bottom line — but not just because we’re “nice guys.” We know that ROI is what drives advertising decisions, and that the best way to earn continued business is by delivering our clients great results. That’s where the “work like crazy” comes from.

As individuals, we bring decades of advertising experience and savvy to the table. Collectively we’ve served Fortune 500 companies, multi-million dollar retailers, non-profits, and local businesses, and we know how to make our services work for each business type.

We're also proud to be a Top 1% Premier Google Partner.

Job Details:

• Work remote
• $85k - $100k salary range
• Little to no travel