Customer Success Associate

Do you want to launch your career within the technology sector / high growth startup? This program is primarily open to aspiring customer service / customer success professionals who are looking to make a real impact on our business roadmap, and the world

Chargergogo is looking for Customer Success Associate to establish, grow, and maintain customer relationships. You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success & Case Management within our Sales & Operations teams.

What you will do
• Meet each customer interaction with professionalism
Communicate customer success stories, product trends, and opportunities to management
• Work collaboratively with the Customer Success team and internal resources to ensure every customer receives complete and accurate resolutions
• Provide appropriate product information to assist customer
• Perform periodic customer reviews & interviews that confirm satisfaction, resolve issues with our product team

Who you are
• Strong verbal and written communication skills
• You thrive in robust, cross-functional teams and are driven to get stuff done, but with a collaborative approach
• You practice the ownership mentality whereby if the works given to you at times are without clear instructions you could still perform to the best of your abilities
• Experience with HubSpot and Shopify a plus
• Self-motivated multitasker with a high sense of urgency and ability to prioritize
• Ability to memorize product features and can spontaneously discuss benefits
• Willingness to travel outside of the office and be face-to-face with customers

What we offer
• Competitive salary
• Health, Dental, & Vision benefits
• Awesome, supportive coworkers
• Experience the ins-and-outs of a fast-growing startup