Customer Support Specialist

Weaver is a revolutionary platform for architects that digitises the early stages of project lifecycle. We’ve started off by redefining how to vet construction professionals, systemising the process of obtaining quotations and simplified cost reviewing. Today, hundreds of professionals are dependent on us, allowing them to get back to doing what they do best.

What’s next? Backed by venture capital, we’re growing quickly and need to create something special so that the market at large can enter the digital age. We’re off to a strong start, but we have a lot of work to do. Sound like your kind of challenge? We’d love to hear from you!

As the light at the end of the tunnel through the pandemic begins to brighten, we are building our support team to take on the growing volume of orders coming through. We need 2 customer support specialists to join our support team immediately. Your job will be to manage live orders, support users on our platform and build relationships with construction professionals.

This is a chance to join an innovative and rapidly growing team at an exciting point of business scale-up.

Responsibilities

• Manage live orders at each stage
• Respond to user support calls, live chats and emails
• Support users through a project and platform related issues, ensuring expectations are managed
• Compile and analyse reports on the Weaver platform
• Carry out warm sales calls to contractors and consultants
• Build long standing relationships with supply-side users
• Run and analyse growth tests on any parts of the business
• Plenty of opportunities to dive into other parts of the commercial team, such as sales, onboarding and marketing (according to ability)

Requirements

• BA degree or equivalent
• Systematic and efficient
• Strong attention to detail
• Good organisational skills and the ability to prioritise tasks
• Excellent written and verbal communications, including confidence on the phone
• Ability to learn quickly from peers and apply these learnings
• Ability to troubleshoot issues effectively and implement lasting solutions
• Proactively make suggestions during team meetings
• Enjoy working in a small team environment
• Dynamic and adaptable to the fast-paced startup environment where you will have to wear many different hats in the same day
• Comfortable giving and receiving candid feedback regularly

Benefits

• Competitive starting salary £20-30k
• Opportunity for rapid progression within a growing tech startup
• On the job training, mentorship and coaching
• A flexible working environment - split your time between our London office space and working from home
• Social events including team Friday meals
• Monthly online training credits
• Huckletree co-working
• A chance to be part of the team that brings an exciting new product to market and changes the way people think