Jira Developer and Administrator

• Collaborate with cross-functional teams across organization, gather requirements to develop, and
deliver custom templates, workflows (automation) using Atlassian products (JIRA, Service Desk,
Confluence etc.)
• Develop custom templates in JIRA to manage projects, Epic s, Issues/Tasks for entire organization
• Design, Develop, Administer Atlassian products (JIRA, Service Desk, Confluence) not limiting to
deploying custom plugins for JIRA as well as evaluating plugins from marketplace
• Install and maintain Atlassian infrastructure for High Availability via Data Centre, version and setup
load balancers for Scaling the application on-Demand along with configuring the Firewall and
Network Security features for the Servers
• Create, customize and Maintain small / large Projects with users ranging from 100-2000 with up to
300 projects, spaces, build plans, workflows, repositories in the Atlassian tool stack
• Create, maintain and support dashboards and advanced filters for end users reporting capabilities
• Provide User Management and grant user permissions using LDAP/SSO integration
• Create and maintain detailed technical and user facing documentation.
• Perform Migrations of Projects in JIRA and Migrations of spaces in Confluence
• Providing Consultation, Support and Implementation on migration to Atlassian tools
• Conduct training for employees and new hires on JIRA and Confluence regarding how to use the
tools, new functionality, etc.
• Troubleshoot and Resolve issues as they arise with JIRA Projects and Confluence in coordination
with other admins, partner teams, Atlassian premier support and TAMs.
• Ensure that necessary system backups are performed, and storage rotation of backups is
accomplished What We Are Looking For
• Continuous optimization for a very good customer experience
• Proactive identification of areas of improvement and innovative solutions to complex problems

• Creation of Custom Post functions and triggers using Groovy Script in Atlassian
• Perform application upgrades with scheduled downtime and preemptive communication to
customers