Senior User Experience (UX) Designer

The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience expert with the resources to solve critical problems for the future of our business, which is why we need you.

The Senior User Experience (UX) Designer will be part of the global Innovation Labs team and will be a champion for conceiving and conducting user research, interviews and surveys, translating them into concepts, wireframes, functional prototypes, for usability testing and iteration. You will embed directly with our business partners on internal pilot Proofs of Concept (POCs), working hand-in-hand with Innovation Lab Product Owners and Software Engineers.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• At least 4 years’ of dedicated UX design experience designing complex solutions for complete digital environments.
• Extensive expertise in UX design best practices, service design, testing methodologies, and usability and accessibility concerns.
• Expertise in UX software such as Figma, Sketch, InVision. Basic HTML5, CSS3, and JavaScript skills are a plus.
• A strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable.
• A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team
• Ability to clearly and effectively articulate design processes, ideas, and solutions to teams and clients
• Ability to work independently and identify and solve problems effectively and efficiently, as well as collaborating and communicating closely with teams and other stakeholders regularly present design solutions for approval.
• A deep understanding of and passion for championing the importance of human centered design across the company
• Passion for helping teammates, sharing knowledge and experience, and learning from them
• Openness to receiving feedback and constructive criticism

On the job you will:

• Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually in a way that generates empathy, emotion, and engagement from the client and design team.
• Facilitate client’s problem statement definition by validating product assumptions, advocating for the customer’s perspective, and taking into account the business objectives
• Conduct discovery and research to understand the business, and the customer, create service blueprints, journey maps, personas
• Work directly with customers and prospects through observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts
• Take smart risks and champion new ideas
• Identify design problems through in-depth analysis of research and ideate elegant solutions and customer experience
• Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces.
• Rapidly test and iterate your designs, using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping.
• Collaborate with other team members and stakeholders and bring them along at every step of the design process
• Work closely with development teams to ensure that design specifications are implemented
• Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.