OPERATIONS ASSOCIATE

On-site work only; this is not a remote position

As an Operations Associate, you will report to our Director of Operations and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a rapidly growing team, offering a chance to make an impact on the customer experience and grow the business. If you love taking initiative, finding new solutions for interesting challenges and want to become a part of a cool tech startup, let’s chat!

*What you’ll do *

Production Operations:
● Monitor and operate proprietary company software and hardware
● Anticipate, identify, and resolve issues as they arise
● Adhere to regulatory requirements and internal guidelines

Online Operations:
● Manage customer communication and tech support, primarily through live chat and email
● Oversee online payments, identity verifications and other areas of responsibility
● Suggest CX and platform performance enhancements, based on user feedback
● Partner with other departments to roll out ambitious projects and manage their execution
● Proactively tackle new projects as they arise

*What you need *

● Bachelor’s degree or equivalent work experience
● Excellent command of the English language
● Ability to draft customer-facing and marketing content communications
● Ambitious drive, strong individual contributor and team player
● Affinity for technology and a can-do attitude

What is nice to have

● Familiarity with G-Suite tools and E-commerce platforms
● 1 yr. experience working with Zendesk and/or other customer-facing tools
● 1 yr. experience working in startups and high-pace environments

*Compensation *

● Full time position
● Annual base $45-65K
● Performance based bonuses
● Future equity in the company
● Awesome working environment
● Paid time off
● Health benefits
● Team events

Lotto.com does does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. If you feel that you are qualified for this position, we encourage you to submit an application.