Technical Support Engineer

Who we are…

At Agentero we believe in simple and smart solutions for complex problems.
We are serious about changing the face of insurance. But we don't take ourselves too seriously.
We're looking for dreamers and doers. We’re chucking out crusty old paper insurance policies and replacing them with digital versions and beautiful software.

We’re putting together a stellar team; We operate and succeed together, and we pursue goals with grit, ownership, and persistence to delight our customers. We’re a product company and technology runs in our veins.

Agentero is a Silicon Valley startup with offices in San Francisco, Nashville, and Madrid backed by top investors such as Foundation Capital (Uber, Netflix) and USV (Twitter, MongoDB). It’s gonna be huge! This is just the start…

About the role

Are you the go-to technical resource on your support team for customer issues? At Agentero, you will find a culture that rewards your expertise in navigating critical technical matters while balancing the needs of customers, users, and internal stakeholders. We will empower you to push the limits of your existing knowledge set and grow into new areas as we expand rapidly as a team and company.

The Technical Support Engineer will be a backline resource and escalation point for our customers and sales team. You will be a critical piece of our support ecosystem as a liaison between our customers and prospects, and our engineering team. The Ideal candidate will possess a unique combination of technical aptitude and strong interpersonal skills.

Who you are...

• 3+ years of relevant experience in a Technical Support role
• Comfortable working with SQL and NoSQL
• Strong interpersonal skills
• Bachelor's degree or equivalent professional experience

Challenges you will work on:

• Own escalated customer issues, including initial troubleshooting, identification of root cause and issue resolution
• Collect information and document bugs with Engineering for product issues that are impacting customers
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
• Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible
• Provide feedback and collaborate with our support and engineering organization so that common or emerging issues can be addressed before they become serious or qualifications

Benefits.

• Medical/dental/vision insurance
• Flexible PTO
• Paid holidays
• Stock options