Customer Experience Representative / Eyewear Specialist

At PAIR Eyewear, we’re building the first personalized eyewear brand where glasses can be an extension of your personality, your mood and interests. With $12m + funding from leading venture capitalists in the consumer space, partnerships in the entertainment, sports and fashion arenas and a team of passionate individuals, we’re completely revolutionizing the eyewear industry. We’re excited that we already have the support of Good Morning America, The Today Show, Oprah Magazine, CNN and Forbes helping us share our story.

Description:

PAIR Eyewear is searching for a Customer Experience Representative/Eyewear Specialist to help us expand our Customer Experience team and provide our customers with responsive, thoughtful, and unparalleled service through emails, chats, and phone calls. The goal of a Customer Experience Representative is to develop meaningful relationships with our customers while developing personal growth.

This is a full-time (currently remote) position based in Nashville, TN from Thursday-Monday 10am to 7pm and pay of $15.00/hr.

*Role Overview: *

• Provide an exceptional customer service experience with every interaction via phone, email, chat, or over social media.
• Work closely with other teams including Marketing, Operations, Production and the Web team to ensure customer feedback is heard, and provide ideas for improvements.
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues.
• Manage PAIR’s order management system effortlessly to ensure resolutions are in a timely manner.

About you:

• Excellent verbal and written communication skills.
• A customer-first mindset with an empathic approach to problem-solving
• 2+ year of customer service experience at a start-up or a DTC company.
• 2+ years of experience using Zendesk, Gorgias, or another CX platform.
• SproutSocial or other social media experience is a plus, but not a requirement.
• Adaptable to a changing or rotating schedule depending on the company’s needs.
• Can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed.
• We are looking for someone professional, personable and someone who is willing to adapt to change.
• A creative mind to create memorable customer service experiences.

You’ll Love Working For Pair Because:

• We offer competitive salary packages and 401K
• We are a fun and friendly team - Culture is a big part of our company!
• We invest in your career. You will grow as quickly as our company does.
• We have a fun office environment and have the best snacks! We are a remote team at this time, but we hope to be back in-office soon!
• Dog-friendly office.

Pair is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of actual or perceived age, ancestry, citizenship, color, disability, familial status, family responsibilities, gender identity/expression, genetic information, marital status, matriculation, national origin, personal appearance, political affiliation, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, socioeconomic status, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.