IT Support Associate

Role:
Administer and maintain hardware and software systems unique to Buck Mason, including Enterprise Resource Planning, Warehouse Management, Point of Sale, Security and Surveillance, Learning Management, and other systems alike.

Responsibilities:
● Be an administrator of all Buck Mason Systems, including but not limited to custom back-end solution
“Pima”, Netsuite, Shopify, Microsoft Office, Google Manager, Adobe Creative Suite and others alike.
● Become the expert user of each Buck Mason System
● Support colleagues in the use of their dedicated Systems
● Be the first line of support and troubleshooting for each System
● Author and maintain SOPs (Standard Operating Procedures) training material to smooth the daily
workflow of Buck Mason users in the corporate office as well as retail stores
● Advocate for internal users:
○ Play go-between with vendor support when problems can't be resolved internally. ○ Create and follow-up on vendor support requests to achieve satisfaction.
○ Proactively determine future needs and do what it takes to remove roadblocks.
○ Help evaluate and select new systems to supplement or replace existing ones.
● Support all areas of the business for IT, software and training needs

Required:
● An associate-level degree in modern software and hardware systems, or equivalent experience.
● A strong interest in software function and usability.
● A perspective on pros and cons about software and hardware.
● A commitment to end user success.
● A detail-oriented mentality with a big-picture attitude.
● A strong work ethic; ability to manage self, initiate projects, identify root cause, setup processes and
procedures established a check and balance for fail-safe, and training others effectively.
● Team-oriented approach; support others with IT and non-IT related projects, as needed.

Nice-to-have:
Recent training, degree or certification in any of the following:
● Software development
● Information technology administration & support
● Customer or technical support
● Math, science, accounting or other detail-oriented professional practice

Compensation:
DOE