Customer Success

Be the trusted advisor and SPOC for >100 enterprise customers

• Get the solution implemented in planned and timely manner.

• Engage customers actively with regular strategy calls to derive maximum value from their investment in Repup while identifying new usage opportunities

• Collaborate with other Repup teams to ensure adoption and successful renewal

• Increase the retention rate of your customers

• Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.

• Monitor customer health and build associated risk mitigation plans

• Resolve customer inquiries by aligning customers with the right resources.

We are looking for people who :

• Are passionate about customer success and experience.

• Are empathetic, smart and have an analytical bent of mind

• Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer

• Solve problems with curiosity and creativity

• Embrace challenges and change

• Commit to getting better every day

• Invest in relationships with customers and colleagues

• Contribute to a positive team environment of equality and inclusion

• Comes with min 3 year experience in CS/Key account management role with global clients.