Customer & Partner Advocacy Partner

Improve customer experience, transform it into customer loyalty.

We are in the travel business - things go wrong sometimes...drivers run late, cars can breakdown. This can make customers upset.

Your job is to get into the details of what caused customers experience to go down - investigate it, correct the issue (you may need to fine the driver or operator).
Sometimes you run into customers who are at fault - they may be mean, abusive or find ways to treat you like shit. We say sorry to such customers, work within our rules and policies. We don't bend, we stay firm with such customers, but we are never disrespectful.

Sometimes no one is at fault - we say sorry to the customer, extend them some credit as a onetime goodwill/courtesy and make them realize that "Gozo Cares" for its customers and partners.

We do this because we really do care and we are on a mission to take road transportation in India to a never before - awesome experience.

If this sounds like you - you should apply. This job is for someone who is PASSIONATE, IS A GREAT COMMUNICATOR, IS RESPECTFUL and is COMMITTED NOTHING SHORT OF EXCELLENCE.

Still interested? Apply and send your resume. We are hiring 2 people.

You must be based in India.
MUST be at 9/10 atleast in English speaking and writing.