Health Tech Job Opening - Sr. Account Executive

Join us to Improve Health Equity for 5 Million People!

CareMessage is the Health Equity engine of the United States. Our mission is to leverage technology to improve health equity for people from low socioeconomic backgrounds, with a core focus on the safety-net organizations that serve them best: federally qualified health centers (FQHCs), free and charitable clinics, Indian Health Service (IHS) health facilities and Native American-focused health centers. The CareMessage platform allows healthcare organizations to communicate with patients at scale, prompting patients to action via technology-enabled solutions designed to increase access to care, improve clinical outcomes and address social drivers of health.

Nationally, CareMessage is proud to work with over 400 customers in 43 states. Since 2013, safety-net organizations have leveraged CareMessage to reach over 17 million low-income patients with over 350 million text messages.

Founded in 2012 at Stanford University, CareMessage has raised over $35 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, Twilio.org, Direct Relief, Biogen, and many more.

Be one of the foundational members on a sales team that helps healthcare organizations address one of the biggest problems they face: helping the underserved get healthier. Mobile platforms are in high demand as the country shifts towards value-based healthcare payments. We’ve already helped some of the biggest names in healthcare, including Partners Healthcare, Baylor, Scott & White, Sinai Health System and over 200 others.

Who we are looking for:
This role requires someone with 5+ years in healthcare sales who has demonstrated the ability to exceed quota while selling a SaaS solution. Through your experience, you’ve learned how to work with marketing to target the right prospects, position complex SaaS offerings, articulate value and use data details to be strategic with your sales efforts. When it comes to tools, you have used and effectively leveraged Salesforce, Google Suite, Zoom, Hubspot, and other prospecting tools to successfully sell. To join a company at our stage, you should be confident in your ability to grow your territory in a dynamic, changing environment. You’ll need to be able to remove your own roadblocks and invent alternative methodologies that open up new pathways forward. You should bring a passion for healthcare tech, solving important social issues, and, most importantly, deep sales expertise.

Within 1 month, you'll...

• Learn about the people and passion behind CareMessage through an extensive onboarding experience focused on who we are, our values, and how we work
• Become familiar with our market, customers, product, and its features, with the ability to demo the product
• Become familiar with our partners, the EMR and PHM landscape, and the organizations that bring us leads (PCAs, HCCNs & tech partners)
• Meet and form a meeting cadence with other leaders with whom you will collaborate in Marketing, Product, and a CSM in order to learn more about our sales process, sales collateral, and customers’ onboarding experience with CareMessage
• Take and pass a certification exam to evidence your understanding of our product and processes

Within 3 months, you'll...

• Understand our OKRs, goals, and initiatives, and be prepared to leverage your knowledge of our product and integrations to begin driving increased adoption and engagement with customers
• Build a book of target accounts consisting of our largest prospects and leveraging data from disparate sources including Salesforce
• Construct and execute a prospecting plan that consistently produces a minimum of 5 meetings per week while leveraging current sales collateral and tools
• Follow up on inbound leads and schedule Zoom and/or in-person meetings
• Review existing marketing materials and have a communication strategy for your portfolio
• Sell your first three prospects and help our Implementation and Customer Success teams to successfully onboard those customers.
• Ensure data in Salesforce is accurate and up to date for all opportunities and key targeted prospects
• Follow established best practices for and offer improvements upon the pipeline management and forecasting process so that forecasts are within 5-10% of actual sales

Within 6 months, you'll...

• Drive value-centered, account-based sales approaches with all prospective customers
• Execute webinars, attend conferences, and visit prospects and/or partners in person or host events in person where it makes sense strategically
• Meet or exceed your monthly/quarterly quota while maintaining and managing an active pipeline of prospects that is equal to a minimum of 3x your target
• Act as the voice of the prospects internally, providing expert customer and healthcare market insights on what continuous improvement is needed to enhance our sales process, marketing, product, partner journey and customer journey.
• Work with sales leadership and marketing to build out field programs and events to supplement your own outbound activity.
• Contribute meaningfully to the continued maturation of the team by contributing ideas to continue to refine our prospecting plans, our partner journey, and our customer journey

Requirements

• 5+ years of experience in “hunter” sales role(s) with a strong preference of 2 years of experience in a healthcare or healthcare tech business.
• Expert prospecting and sales skills with a focus on dealing with multiple decision-makers, including the C-Suite
• Natural desire to be a life-long learner who proactively will leverage market analysis, online information, books, coaching from others and other tools to improve performance
• Strong presentation, meeting facilitation, and written communication skillsExperience using a sales methodology like Miller-Heimann, Challenger Sales, Solution Selling or Sandler Sales
• A track record of exceeding new revenue objectives and coaching salespeople with little previous sales experienceExperience with Salesforce and Google Suite
• Dedication to diversity and inclusion for all and maintaining a respectful and diverse work environment
• A minimum of one year or more of experience working from a home office
• Preferred but not required: Working in a late-stage tech start-up
• Preferred but not required: safety-net healthcare experience and/or experience with Medicaid payers

We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

Working at CareMessage

We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.

We compensate fairly and equitably
Flexible work hours; fully remote team
We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world
Paid parental leave for biological and adopted children

We give you time off to thrive
Half-day Fridays, every Friday
18 paid company holidays, including a one week mid-year and one week end-of-year break
9 wellness days to be used for self-care- or anything that comes up in life
15 days of PTO
1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter

We support your health, wellness, and growth
Generous medical, dental, and vision insurance for employees and their families
Health Savings Accounts and Flexible Spending Accounts
401k retirement plan
Short & long-term disability insurance
$100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
PerkSpot: Instant access to discounts on products & services from hundreds of vendors
Annual budget for professional and personal development (webinars, online courses, books, and more)
Volunteerism incorporated in onboarding and encouraged on an ongoing basis