Customer Lifecycle and Campaigns Manager

About us ###

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.

Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.

Our Values

• Ownership
• Lead Humbly
• Results Focused
• Customer Obsession
• Embrace and Drive Change
• Innovation and Continual Improvement

About the Role

The Customer Lifecycle and Campaigns Manager will be responsible for nurturing Searchstax users throughout their lifecycle, which includes lead lifecycle for MQL to SAL, revenue growth, nurture loops, and engagement and expansion. You will develop and execute marketing strategies and campaigns in partnership with growth and product marketing teams that span multiple channels.

The ideal candidate will be an exceptional analytical thinker with a consistent track record of delivering measurable growth rooted in testing and optimization. You will have a strong foundation in CRM marketing, a customer-focused approach, and most importantly, a strong can-do attitude that makes you comfortable working in a fast-paced environment.

If this sounds like you, let’s talk!

What You Will Do

• Develop strategies and lead planning, execution, and measurement to drive engagement throughout all stages of the lead and customer lifecycle.
• Gain an in-depth understanding of Searchstax target ICP, users, partners and channels to understand their buying and usage behavior.
• Monitor and evaluate campaign results across all channels to understand performance and drive continuous optimizations.
• Report on those campaign results and communicate across marketing and cross-functional teams to facilitate new ideas and cross-collaboration of messaging.
• Partner with product marketing, growth, and creative to produce best-in-class assets for lifecycle marketing campaigns and deliver a targeted and personalized journey across multiple touch-points.
• Work cross-functionally to ensure campaign requirements and deadlines are met while also delivering the optimal customer experience. Support both product and brand-led campaigns through email and other channels.
• Support our customer accounts through automated campaigns.
• Be the technical go-to for email and integrations with Salesforce, ensuring best practices for data hygiene and successful daily synchronization.

What You Must Have

• 3+ years of experience with SaaS or subscription-based products; familiarity with CMS or DXP solutions is a plus.
• Proficiency in marketing automation tools like HubSpot, Marketo, Braze, or Pardot.
• Strong analytical skills with a data-driven mindset, delivering actionable insights.
• Customer-centric approach and mastery of marketing best practices.
• Ability to thrive independently in a fast-paced environment, owning projects from start to finish.
• Expertise in data interpretation, testing, and optimization to drive impactful results.
• Knowledge of data cleanliness best practices for accurate insights.
• Deep understanding of email marketing, covering both marketing and transactional aspects.
• Proven track record in planning, prioritization, and organizational skills.
• Exceptional communication and collaboration skills across teams.

What's In It For You

• 🌍 Remote-First: We're a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA.
• 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.
• 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.
• 💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums on select plans.
• 🌴 Paid Time Off: We value work-life balance. Enjoy 18 days of paid time off annually, plus 8 paid holidays.
• 🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Pay Transparency

• Base Salary: The initial base salary for this role is estimated to range from $130,000 to $150,000.
• Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.
• Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/.