Customer Onboarding Manager

Crowdbotics is a leading provider of SaaS platform solutions that empower businesses to build, launch, and scale their software applications effortlessly. With a focus on innovation and customer satisfaction, we offer a comprehensive suite of tools that streamline the app development process. Our mission is to democratize software development and enable companies of all sizes to bring their ideas to life.

Job Description:

As a Customer Success/Onboarding Specialist at Crowdbotics, you will play a crucial role in ensuring our customers' success from the moment they sign up through them achieve scale. You will be responsible for guiding new clients through the onboarding process, setting them up for success, providing ongoing support to maximize their satisfaction and engagement with our platform, and enabling them to succeed and grow with our product.

Responsibilities:

Conduct welcome calls and onboarding sessions with new clients to understand their goals and set expectations.
Create and maintain onboarding and enablement materials, including guides, tutorials, and FAQs, to help customers navigate and utilize our platform effectively.
Monitor customer health metrics and identify accounts that are at risk of churn. Develop and implement strategies to re-engage these accounts.
Serve as the primary point of contact for customer inquiries, providing timely and accurate responses to support tickets and feedback.
Collaborate with the product development team to relay customer feedback and influence the product roadmap.
Conduct regular check-ins with clients to ensure their satisfaction with the platform and identify upsell opportunities.
Develop, lead, and deliver training webinars and workshops for customers on new features and best practices.
Maintain a deep understanding of Crowdbotics products and services to offer tailored advice and support.
Create a journey map to facilitate client onboarding and empower them to succeed with the Crowdbotics program.
Onboard, train, and enable business architects, developers and engineers on the Crowdbotics platform.

Requirements:

8+ years of experience in customer success, account management, or a similar role in a startup SaaS environment.
Strong understanding of software development processes and the SaaS business model.
Exceptional communication skills, both verbal and written, with the ability to explain complex concepts clearly and concisely.
Experience communicating with and presenting to executive-level audiences.
Highly organized with strong time management skills and the ability to manage multiple accounts simultaneously.
A proactive approach to problem-solving and a strong desire to help customers succeed.
Experience with customer relationship management (CRM) software, such as Salesforce or HubSpot.
Familiarity with agile methodologies and software development best practices.
Ability to work independently in a remote setting and as part of a team.
Previous experience successfully positioning and delivering SaaS products and services for Fortune 100 accounts.
Travel is expected for this role and may average 20% per month based on the assigned customer portfolio.

Benefits:

Competitive salary and benefits package.
Flexible working hours and remote work opportunities.
A dynamic and supportive team environment.
Opportunities for professional growth and development.
Access to the latest tools and technologies.

Crowdbotics is an E-Verify Employer and this organization participates in E-Verify.