Sr. Process Trainer Brokerage

Requirement and Skills:

• Bachelor’s degree or equivalent
• Should be from a sales and/or sales training background with at least 2 - 3 years of experience
• Certification in Domain Process training certification/ Master trainer certification/ Role specific industry training certification (NISM/ NIFM/ ADFMM) is an added advantage
• Knowledge of learning and development trends and best practices will be an added plus
• Excellent presentation skills
• Excellent written & spoken communication skills Expert in Word, PPT, Excel tools & MIS and data management
• Curiosity to learn and leverage new learning tools, systems, or methods of working

Role Expectations:

• At scale, every trainer will be assigned to 3-5 campaigns, and 50-100 agents, depending on various factors like complexity + size of use-case, demands of client etc.
• Process trainers will own agent performance in a campaign (process) assigned to them
• Trainer should dedicate time to listening to call recordings, updating scripts and other process materials, etc, to keep on continuously improving the sales outcomes from the campaign
• Should be able to look at numbers/ data on dashboards and track and manage the performance of their agents
• Note: Performance is defined as a combination of Compliance Scores and Conversions of an agent.

Responsibilities:

• Collaborate with cross-functional teams to ensure training material / content quality and accuracy
• Review the performance on dashboards and share feedback with the agents, coach them regularly, and recommend improvements in the product and process
• Drafting and making necessary updates to training material (product deck, call script, FAQs, etc)
• Work with the content team to help validate the documents based on absorbance and feedback from the trainees
• Keep updated with relevant information on customers’ products and processes
• Shadow agents to stay up to date with internal app/web-app product/process changes and challenges
• Provide insights and instant feedback for correction and keep an eye on potential quality issues
• Update details such as Training MIS, Training Calendar, Dashboard, etc. for all your training sessions on a regular and timely basis
• Utilize effective sales training activities like role plays, discussions, and mock calls to strengthen the agents' skills (e.g. how to overcome objections)
• Attend calibration sessions with the customer and other team members/ stakeholders from time to time, to obtain feedback on your process and decide on an action plan to improve/mitigate the same
• Perform other tasks requested by the manager to reach team objectives or the company’s objectives based on current needs

Job Benefits:

• Journey for growth - conversion to On-roll
• Job Training (which helps with career progression)

Logistics

• Compensation: 4-6 lacs p.a.
• Joining Date: ASAP
• Duration: 1 Year Contract