International Payroll Operations Manager, LatAm

Who You Are

As Justworks’ International Payroll Operations Manager, you will be responsible for making sure payroll and payroll tax operations are run on-time and accurately in your country or region of focus. You will be the local expert on accurate and timely execution of payroll activities, tax payments and reporting, while maintaining compliance with federal, state, and local tax regulations in each jurisdiction. You will be accountable for executing payroll with our current systems, as well as innovating and working with Product teams to build more scalable payroll solutions for the future. You will work closely with customer-facing teams to ensure customers payroll cycles are run correctly, as well as manage any payroll-related questions from workers and customers.

You will have a deep understanding of payroll processes, tax laws, and a commitment to delivering exceptional service to our clients. You are able to manage high-pressure situations with ease and a great demeanor. You are passionate about both understanding payroll and have a creative mindset to help Product teams build payroll products around your expertise.

Your Success Profile

What You Will Work On

• Manage end-to-end payroll and payroll-related processes in your country and regions of focus, including daily payroll adjustments, payroll tax processing, additional payments, accurate tax withholding and remittance
• Provide internal payroll and payroll guidance to multiple departments, including customer-facing teams, International Finance and Operations
• Work closely with International Finance and Operations teams in cross-functional initiatives
• Ensure accurate quarter and year-end processing included but not limited to federal, state and local tax reconciliations in all of the countries where we operate in internationally
• Stay updated on federal, state, and local tax laws and regulations to ensure compliance with payroll laws in your jurisdictions
• Address customer payroll and payroll tax inquiries and issues alongside customer-facing and Operations teams
• Serve as a subject matter expert and collaborate with Product and Operations teams to build for scale by automating existing payroll processes
• Support internal control compliance initiatives, testing and remediation; ensure that payroll tax processes and procedures are updated
• Perform other related duties as assigned

How You Will Do Your Work

As an International Payroll Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Foundational local payroll knowledge - robust foundational knowledge in local payroll
• Adaptability - The ability to adjust your approach or actions in response in an inclusive manner to changes in your external environment.
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Documentation and Reporting - keeping accurate records, creating reports, and documenting processes for reference and analysis.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3+ years of experience in local payroll operations, preferably in the EOR or HR space
• Strong knowledge of federal, state, and local payroll tax regulations and laws across multiple countries and regions
• Strong experience in using payroll software and platforms
• Advanced Excel skills, including the ability to create complex spreadsheets and perform data analysis
• Possess client-facing skills to provide excellent customer service and address client inquiries and concerns
• Strong interpersonal and team-building skills with the ability to motivate and guide a diverse group of payroll professionals
• Plus if experience building and interacting with tech products around payroll operations
• Relevant professional certifications would be a significant advantage

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