Client Relationship Manager

Who We Are

Our company EukaPay, is a digital currency point-of-sale and invoicing platform with built-in accounting and analytics, where merchants can invoice, receive, and track their payments in real-time, and receive dollars or stablecoins. We aim to help businesses accept digital assets and get paid in local fiat currencies, while avoiding problems like currency volatility, onerous financial & tax reporting, and expensive security infrastructure.

At EukaPay, regulatory compliance is a key attribute of EukaPay's technology, and the person in this role would be central to our mission. The ideal candidate for this role is a creative, problem-solving individual who is passionate about solving one of the most complex issues in the cryptocurrency ecosystem: integrating technology and compliance.

Join us on this exciting journey to upgrade the world’s financial infrastructure through digital transformation.

Job Description

This is a client-facing role in which you will be responsible for driving the onboarding process and ensuring that our customers are educated on how our products work at the same time as getting the KYB & KYC process finalized. You will be working very closely with our Compliance, Support, Engineering, and Product teams.

Responsibilities:

Manage prospects and client relationships with friendliness and professionalism.
Deliver a best-in-class customer onboarding experience while adhering to work guidelines, policies, and regulations.
Educate customers on EukaPay's payment processing product
Develop and maintain customer training documentation
Collaborate with EukaPay's Compliance team to ensure procedures are up to date, negotiating where possible to ensure the client experience is prioritized while adhering to regulatory requirements
Monitor issues, analyze and identify trends based on customer feedback
Collaborate with Compliance and Product teams to further data-driven changes to the onboarding process in order to enhance the experience
Performs other duties as assigned

Requirements:

A passion for customer success
2+ years of experience in customer success/account management or equivalent skillset
Experience with customer onboarding and KYC/due diligence process
Skilled writer and speaker with experience communicating to all levels of an organization
Extremely tech-savvy
Self-starter mentality
Fast learner with an innate ability to work in a fast-paced, constantly evolving environment
Results-oriented, strong attention to detail

Nice to have:

Prior crypto or payments industry experience
Experience with command-line tools and various CRMs (Zendesk, Hubspot)
Experience in program/project management

What we offer
We are the fastest growing cryptocurrency payment processor in the world
Work with an extraordinary team of smart, fun, and highly motivated people
A lot of opportunity for learning and growth
A competitive salary with comprehensive benefits and perks such as taking your pay in cryptocurrency
Exciting, fast-growing tech company with a global presence -- awesome learning and growth opportunities
Solve complex problems and make an impact every day
A remote-first company, with the option to work in our office in the beautiful, walkable restaurant/shopping district in North York