Principal Product Manager, Observability

If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing! Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.

Conviva is looking for a Principal Product Manager to drive the product vision, requirements, and roadmap for launching the next-phase of our Conviva's experience-centric Observability platform. We are embarking on an exhilarating journey, expanding our service offerings to a broader market with needs such as high-scale, real-time monitoring, and automated actionability.

We are looking for a self-driven, enthusiastic, and hands-on product leader who can shape our product strategy and drive creative solutions to effectively meet our customer needs. The scope and impact of the role is significant.

If you’re looking for a deeply technical and highly dynamic opportunity that will have an outsized impact on the future of operations, then we’d love to talk to you!

In this role, you will be responsible for extending Conviva’s Experience-Centric Observability capability to connect the application services and the infrastructure that powers the end-user experience so enterprises can clearly measure how their backend systems impact end-users’ experiences.

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What Success Will Look Like:

• Deeply understand and triangulate across customer needs, and industry innovation around the observability and Open Telemetry domain to drive product vision and strategy.
• Partner closely with senior management and engineering teams to define and align with stakeholders on vision, strategy, and roadmaps.
• Execute on product strategy by building product roadmaps in partnership with relevant product and engineering teams.
• Define how we will measure the success and effectiveness of our products and drive the execution and continuous evaluation of those metrics.
• Lean-in on your strong product sense and execution skills to build products that can effectively translate the trillions of events that we process daily into actionable insights for our customers.

Who You Are & What You've Done:

• Minimum 5 years of experience in building enterprise or SaaS products focusing on the Observability domain.
• Proven track record of successfully launching products that create a significant business impact; has experience with full end-to-end product lifecycle; has worked in a fast-paced environment.
• A healthy blend of deep technical knowledge with customer-focused mindset and empathy.
• Strategic thinker that can connect customer use cases to technology solutions and think holistically about end-to-end experience.
• Growth mindset and curiosity to enter new domains, keep up with industry innovation, and constantly ask ‘why’.
• Excellent written and verbal communication skills and the ability to present and defend your ideas to both technical and non-technical audiences.

The expected salary range for this full-time position is $210,000 - $270,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like Time-State analytics and AI-automated data modeling, that surface actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped innovate, adapt, and scale at unprecedented speed include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!