Principal Product Manager, AI

If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing! Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.

We have an exciting initiative to expand our platform to a broader market that has similar needs for high scale, low latency, automated actionability and we are looking for an entrepreneurial product leader to drive this. Explainable AI is going to be a critical component of the overall platform.

We are looking for a strong product leader who can drive the platform’s AI and automation vision and execution. The scope and impact of the role is significant. You'll be responsible for the AI strategy to turn trillions of events that we process daily into actionable and explainable insights for our customers to proactively detect and mitigate user experience issues at scale.

If you’re looking for a deeply technical and highly dynamic opportunity that will have an outsized impact on the future of data, then we’d love to talk to you!

What Success Will Look Like:

• Deeply understand and triangulate across customer needs, product analytics, and external industry innovation to drive product vision and strategy for the real-time streaming platform offerings to maximize business and customer impact
• Lead the design and deployment of cutting-edge Explainable and Generative AI solutions to solve pressing real world problems at scale
• Partner closely with senior management and engineering teams to define and align with stakeholders on vision, strategy, and roadmaps
• Develop product roadmaps in partnership with relevant product and engineering teams that execute on product vision and strategy and inform our engineering teams of what problems need to be solved
• Define how we will measure the success and effectiveness of our products and drive the execution and continuous evaluation of those metrics

Who You Are & What You've Done:

• Proven track record of managing and evolving an AI strategy and vision
• A healthy blend of deep technical knowledge with customer-focused mindset and empathy
• Demonstrated passion for ML, AI data platforms, data experience, tools, workflows, and/or data infrastructure
• Strategic thinker that can connect customer use cases to technology solutions and think holistically about end-to-end experience
• Growth Mindset and curiosity to enter new domains, keep up with industry innovation, and constantly ask "why"
• Extensive experience in NLP and LLM, including reinforcement learning is a plus
• Excellent written and verbal communication skills; timely communication with clear expectations

*The expected salary range for this full-time position is $190,000 - $250,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location. *

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like Time-State analytics and AI-automated data modeling, that surface actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped innovate, adapt, and scale at unprecedented speed include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!