Customer Experience Agent (Intern)
(No experience required)$40k – $70k • No equity
Published: 3 weeks ago
Livewell
Leading telehealth startup for Canadians
Job Location
Job Type
InternshipVisa Sponsorship
Not AvailableRemote Work Policy
In office - WFH flexibilityRelocation
AllowedHiring contact
Antoine ArbourThe Role
About Us:
Livewell is a high growth telehealth startup focused on increasing accessibility and affordability of care for Canadians. We are revolutionizing telehealth for providers and their patients alike.
We are backed by Xavier Niel, a member of the LVMH family, and other VC investors.
Our website: https://joinlivewell.ca/
About the Role:
You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.
You Will:
- Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
- Resolve issues in a personalized, accurate and timely manner
- Build long-term relationships with our customers by offering advice related to products and services
- Become an expert in all things Livewell products and offerings and maintain up-to-date knowledge in a fast-changing environment
- Complete trainings and up-trainings as-needed
- Maintain highest level of discretion when dealing with customer issues
- Strive to meet and exceed structured performance targets
- Provide feedback to the team and management about customer trends
You Have:
- Bachelor degree or equivalent, or currently enrolled in university studies
- Strong written and oral communication skills in English
- Strong written and oral communication skills in French (optional)
- Ability to balance attention to detail with efficient execution in a fast-paced environment
- Excellent problem solving and communication skills with a high attention to detail and quality
- Experience working in multiple systems and successfully navigating multiple sources of information
- Possesses a customer-first, eager-to-help approach
Benefits:
- Competitive compensation
- Gain exposure and have a large impact at an high growth startup
- Work closely with co-founders of the business
- Possibility for both remote and in-office role at a beautiful Montreal office
More about Livewell
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