Implementation Manager

• $80,000 - $100,000
• 0.10- 0.15% equity grant

As an Implementation Manager you will be responsible for managing installations at customer sites from pilots sites to full roll outs. You will ensure that proof of concepts are successful by coordinating between product, sales, customers success, and the customer.

This role reports directly to the Director of Product Operations & Ecosystem Development and is based remotely with some travel required to headquarters in San Francisco, CA (quarterly).

Responsibilities

• Oversee the holistic implementation process including delivery of hardware, coordination with technician, software configuration, and collection of customer data
• Develop and nurture relationships with internal / external technicians
• Identify opportunities to optimize existing tools / processes to reduce cost and increase effectiveness
• Gather and share insights from the field to support cross-functional learning loops
• Create and maintain reports that shed light on progress, gaps, and opportunities in the implementation process
• Aid in customer troubleshooting by working directly with user and internal customer support team

About You

• Have a 4 year degree
• Detail-oriented with proven ability to execute complex processes
• Strong organizational skills to collect and manage large repository of user data
• Intermediate data analytics capabilities to generate reports and draw insights from user data
• Effective communication skills to support cross-functional collaboration
• Intellectually curious with an ongoing focus towards improving the current state
• Ability to thrive in a fast-paced environment and troubleshoot problems on the fly
• Willingness to wear different hats and support the business’s most critical needs
• Flexible schedule that allows for responsiveness outside of traditional working hours to address emergencies
• Background in IoT and/or energy a plus
• Have experience in customer relationship management (technology/Saas product is a bonus) and have a passion for sales/sales support
• Have excellent interpersonal, verbal, and written communication skills
• You are driven to work at companies that have a meaningful impact on stanching CO2e emissions.