Senior Manager, UX Design

The Klaviyo Design Team is pretty special—a diverse group of empathetic thinkers, passionate doers, creative strategists, and true originals, all working together to solve interesting problems and connect with online brands from around the world. Together, we help businesses of all sizes build deeper customer relationships, acquire bigger audiences, and use data to fuel amazing experiences. We are organized into a series of pillars, where multiple teams contribute to the goals of a larger mission. Please note that this is a hybrid role located in Boston and does require a partial onsite component. Fully remote candidates will unfortunately not be considered at this time.

The Senior Manger, UX Design is responsible for driving beautiful human-centric design across our owned, digital platforms. This individual will be a design leader focusing on holistic site design, user experience, and global integrated marketing campaigns. This is an exciting year for Klaviyo - we are going big in design - You will help to define our digital presence and UX process.

This role is an opportunity to direct and execute the vision of our largest brand platform - our website. You will develop site experiences that resonate with aspirations of current and new customers in key customer segments. Our audience is responsive and excited by the new, interesting, and cool. We have a strong foundation but this is a chance for you to truly own and make an impact in a public and measurable way. We are looking to build something innovative - pushing boundaries, trying things, and leading those changes are all in the scope of this role. We look to you to push us to elevate the brand through visually stunning creative and storytelling, ever mindful of the customer experience.

In addition to our external design and UX execution, you’ll be part of a creative leadership team expected to drive a culture that infuses design into every facet of Klaviyo. You’ll make our websites recognized stewards of design and experience, both internally and externally - developing and encouraging the team and ensuring that everyone at Klaviyo understands the value and impact of a considered UX process, buttery UI, and beautiful design.

What You’ll Do:

• Lead and develop a team of UX / digital designers.
• Foster a close productive partnership with the Marketing team and Engineering teams
• Deliver stunning, educationally impactful creative that delivers on our product positioning and clearly explains our product offering
• Design germain experiences for unique audiences.
• Lead internal teams to develop impactful creative experiences and executions that deliver on the brand vision and promise.
• Partner closely with Product and Product Design to ensure a consistent brand experience across all Klaviyo products and platforms.

What You’ll Need:

• 10+ yrs experience, with experience at the Creative/UX Director level or higher, in a creative agency or in-house creative/UX team.
• 10+ yrs experience designing digital experiences for websites, digital products, or app with either an inhouse or agency team.
• At least 5 years experience creative for a SAAS brand (B2B and consumer design experience a major plus). Ad agency experience is a plus too.
• You’ve lead large-brands websites
• Strong background in graphic design; you began your career as a designer and are still as passionate about beautiful, strong, clean design as you were when you left design school.
• You’re obsessed with fonts, color palettes, and consistency
• You’ve worked closely with Product teams and designers to ensure brand consistency across all brand platforms.
• Constant and curious learner; passionate to evolve and to lead best-in- class communications practices.