Senior Product Designer, Onboarding

Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email and other owned channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny.

About the Team:

Our Product Design team is organized into a series of product pillars, where multiple teams contribute to the goals of a larger mission. This role sits within the Communication pillar which helps Klaviyo customers get started with our app, utilize the tools needed to capture new customers, and craft personalized communications to build lasting relationships with them.

About the Role:

Thousands of businesses rely on the Klaviyo platform to build efficient, effective, and data-informed marketing messages. As the Senior Product Designer, Onboarding, you will have the opportunity to guide new users from signup to seeing value from Klaviyo in a way that is easy, on-demand, and personalized to any brand.

You will work closely with the dedicated team of Product Managers, Engineers, and Data Scientists to prototype new features and interactions for the content library. Your expertise will shape these experiences to be fast, intuitive, and inspirational, and you will conduct research to learn more about our customer needs. Please note that this role is based in Boston and requires a hybrid, onsite component.

How You’ll Have an Impact:

• Advocate for good user experience across our content creation journey
• Take broad, conceptual ideas and turn them into useful and valuable outputs for our rapidly growing customer base
• Collaborate with our design system team to establish new patterns of interaction, when necessary
• Partner with Product Managers, Engineers, Researchers and Content Strategists to oversee new templates and our templates library
• Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality
• Understand and co-own the success metrics for owned product areas

What You’ll Need:

• 5+ years of professional design experience
• A sharp sense of composition and style, using combinations of color, typography, layout and messaging to express different messages
• A portfolio of projects supporting end-to-end product development cycle, from audience definition to product adoption
• A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems; you can concept, prototype, design, and present solutions that solve user and business problems, delivering measurable customer outcomes\
• Proven self-motivated, detail-oriented craftsperson, able to work efficiently and effectively with other designers, developers, product managers and marketers to advocate for design direction
• Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.)

Nice to Have:

• Ability to adapt to new information and an openness to change conclusions when necessary; if one approach doesn’t work, you’re ready to try something else
• Experience designing with Figma
• Ability to mentor junior designers and to give creative direction to bring out their best work
• Experience developing or contributing to an actively evolving design system

#LI-Onsite *#LI-CB2*