Field Operations Manager

TO APPLY FOR THIS Join™ POSITION, PLEASE GOTO:
https://joindigital.bamboohr.com/careers/80

Join™ is an exciting, fast growth company that is creating amazing workplace experiences. Harnessing our leadership in data platforms, networks and sensorization, we are the new standard for workplace experience technology that empowers people to do their best work. From the life sciences companies to financial services, high tech and corporate real estate, our differentiated data platform is designed to help leaders adapt their space, attract employees back to the office, and reduce costs — no matter where that work is being done. Learn more at https://joindigital.com/.

Join is looking for a Field Operations Manager to join our Operations team to be responsible for specific regional client deployments and operations. Initially, this role will be supporting the Western Region. As Join ramps up its Operations team - travel could be extensive for first 6-9 months of this role.

What you will do…
As the overall owner of all regional client deployments and operations you will be responsible for the following:

Client Deployments

• Plans, coordinates, implements new client deployments
• Acts as lead technical project manager
• Creates detailed plans for each deployment
• Regularly communicating plan and updates to all stakeholders and task owners
• Coordinates implementation of plan with: vendors, clients, property owners,...
• Drives plan to successful launch, tracking against original timeframe & budget
• Creates custom scripts for server/network deployment
• Project Checklist & Schedule template creation & refinement

Client Operations

• Manages, tracks, supports the health & status of all existing region deployments
• Documents & updates device, software, network information for every aspect of every deployment
• Monitors device health for each site
• Monitors network status & usage
• Primary technical owner/resource for all support escalations that cannot be resolved by CS team
• Working with Operations & Development teams, creates/Maintains/Updates dashboards for Operational Management: device heath, software status, network usage/status

You are qualified if have…

• Knowledge of all Aspects of Network design, management & operations (DHCP, Firewalls, Switches, Wireless Access Points, WiFi Design (Ekahau) and Planning)
• 3+ years experience supporting customers in a technical role
• Project Management expertise
• Vendor Management
• Linux skills
• Knowledge of AWS (not required, but very helpful)
• Knowledge of Fiber Optics (not required, but very helpful)
• Experience in the deployment of IoT Sensors is a plus

What we provide…

• An exciting, fast-paced, high-growth company where you can make an impact from day one
• A company that makes decisions based on facts and data, where your contribution makes a difference
• A small but experienced team that welcomes the knowledge and experience you bring and values your contribution
• Amazing customers that absolutely love the technology and trust it to deliver important results for them every day
• A great management team that provides unmatched transparency into the business and welcomes diverse ideas and critical thinking
• A great, highly motivated team that has a passion for succeeding together
• A PFC (Primadonna-Free Culture)
• A culture that offers flexibility and a healthy work-life balance

Join Benefits...

• Health, vision and dental care (we pay 100% for employee; 50% for family)
• Employee Stock Option participation
• 401k participation
• Unlimited PTO
• Generous company holidays

TO APPLY FOR THIS Join™ POSITION, PLEASE GOTO:
https://joindigital.bamboohr.com/careers/80

Our team understands and values diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation or any other basis forbidden under federal, state, or local law.