We are looking for a Mid-level Salesforce administrator (lead) with support expertise to provide administrative related support to our customers, who are running our Salesforce app on Salesforce. You should have 3+ years of real-life working experience in such a professional role. Our team members love working remotely due to having Freedom, Growth, Learning, Recognition, and Respect.

Important

This role requires working in US PST timezone, from 7AM till 3PM - (Mon-Fri)
This role requires advance English speaking skill.

Detail

Salesforce Support/Administrator is responsible for supporting end users with resolving Salesforce related issues. This position is the primary point of contact for client Salesforce support cases submitted by customers and internal users. They will be responsible for day-to-day customer support, configuration, support, and maintenance. The candidate will partner with the Salesforce Product Owner to develop end-user training documentation, training plans and to train end users. Salesforce Administrator will play an important role in managing, editing and customizing Salesforce appxchange installations and troubleshooting customers' issues.

Candidates must possess the passion and ability to learn quickly, understand customers' issues, troubleshoot and provide support. They understand the importance of Trailhead/Trailblazer Community and actively leverage it to increase their knowledge and skillset.

Please don’t apply for this job if -

You don’t have relevant experience.
You cannot work in US PST timezone, from 7AM till 3PM - (Mon-Fri)
You don’t have 3+ years of professional experience (internship or freelancing or academic projects are not considered)
You are looking to stay in your comfort zone.
You are afraid of learning new technologies.
You hesitate in taking risks and growing in the company.
You are a freelancer.
You can not join us in 1 month.

Essential duties and responsibilities:

Perform appxchnage installation on Salesforce platform and setup appxchange.
Perform standard administrator functions, such as, user management, report/dashboard maintenance, and field and object creation/modification, page layout updates, etc.
Work with end users to provide support, troubleshoot, provide solution and fixes.
Help to identify, document and assist with system enhancements and Client requirement.
Work closely with Salesforce Product Owner and special projects to expand/enhance the functionality of the Salesforce Platform
Serve as the frontline administrator for Salesforce Support Queue for Client
Proven track record of successfully working autonomously, and on team-based tickets and tasks
Must have Salesforce admins certification, Understand flows ,trigger and Apex.
Must know to create Objects,Fields and profile and permission sets.
Must have good communication, and problem solving skills.