IT Administrator

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

As an IT Administrator, you'll be expected to provide great customer service to your stakeholders. This position will report to the IT manager and will be supporting our team in the LA area. The ideal candidate has excellent critical thinking and problem-solving skills. They will be expected to analyze problems and work independently, seeking support when needed. This will be a hybrid position supporting from home and various LA bus yards.

What to expect:

• Performs detailed requirements analysis, documents business processes, and performs systems testing. To excel in this role, you should have an analytical way of thinking and make appropriate recommendations that will positively impact operational effectiveness.
• Interface with internal business clients to assist in resolving technical issues
• The Administrator will be responsible for daily monitoring system consoles for error indicators, error messages, failures, and peripheral malfunctions and making the following decisions:
• Problem diagnostics and resolution – troubleshoot, research, and resolve issues incidents reported by end users
• Security and patch management – make decisions on when to apply patches to remediate vulnerabilities
• Contribute to ongoing reviews of business processes and developing optimization strategies.
• Monitor deliverables and ensure timely completion of projects.
• Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Monitor, validate, and troubleshoot core processing systems, enterprise system software applications, networks and peripheral equipment to ensure optimal performance.

What you'll need:

• Extensive knowledge of Windows, MacOS, and Chrome OS
• Systems management – make decisions on when to conduct application upgrades and data refreshes
• Highly desirable knowledge Google Workspace, Meraki Networks, and Hexnode MDM
• Knowledge of Android and iOS mobile devices
• Strong understanding of networking concepts and principles
• Strong customer service skills
• Strong problem-solving ability
• High-level written and verbal communication skills
• Project management skills
• Ability to work under pressure and to tight deadlines

Who you are:

• Ability to thrive in a fast-paced environment and prioritize competing priorities, projects and people
• Ability to work independently
• Extremely deadline oriented
• Strong verbal/written skills and the ability to effectively interface with vendors, internal business clients, operations teams, technical engineering teams, and senior management.
• Open to possibility of up to 50% travel

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.