Information Technology Solutions Architect

Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.

DESIRED ACADEMIC TRAINING

Bachelor's degree in related areas. As well as technical degrees such as computer engineer, software developer, etc.
A Business MBA is desirable but not obligatory

WORK EXPERIENCE

2-4 years' experience in a technical sales support roles, implementation, onboarding specialist or any combination of roles working with financial institutions on installations, training and support of APIs or similar technical services.
You have experience in designing and mapping processes/flows.
You have experience in the payment/technology industry in product management, product development, technical implementations and integration, with focus on Cross Border Payments platforms or Correspondent Banking
Ability to engage quickly with customers, demonstrated experience working in a fast paced, dynamic work environment.
You are curious about competitive offerings and industry trends.
Experience driving complex product solutions involving several internal/external stakeholders, consultative selling, cross functional teams or technical advisory work also a plus.
A degree, college coursework or a combination of relevant work experience and training
Ability to quickly identify and recommend practical guidance during technical Q&A sessions
Strong written and verbal communication skills, especially in a highly technical environment
Full English and Spanish skills required. Portuguese a big plus.

WHAT YOU WILL DO:

This positionis a key partner to our principal client managers, XBS sales leads and Customer Delivery units, which provides deep technical and operational expertise in the interaction with Client’s Operations, IT and business’ teams during the period of “pre-sale and post-sale/contracting stages”, ensuring an effective and coordinated transition/collaboration with C&D during implementation process.

This position supports the execution of the XBS strategy by working with complex prospects and customers and designing an executable solution that alleviates their pain points, and it is responsible for defining alternatives on how our product could work for them.

MAIN RESPONSIBILITIES

Respond and support with XBS technical related questions on:

XBS Solution’s scope of functions and capabilities, and how this compares with SWIFT or other relevant solutions in the market.
XBS Platform specifications and interactions with client’s front end /middleware / back office, including commonly used core banking systems.
What components are included or excluded from the solution (i.e., compliance/sanctions screening), and how such elements could be covered by other XBS alternatives or partnerships.
Demonstrating how a product or managed service solves the specific use cases for the client and the impact of the solution on their business, tech and operating processes.
Technical options for connectivity/channel integration, including the formats/standards supported (APIs, SWIFT, ISO 20022)
APIs structure, content, purpose and scope in the life cycle of the transactions.
Pricing and FX rates supported capabilities
Fulfilment of compliance obligations (sanctions screening, travel rule, validation of BNF addresses, etc).
Implementation process.
XBS operational Portals’ demos on reporting, RFIs, status of transactions, reconciliations of pre-fundings/money movements.
Address technical product issues raised by the client during pre-sale or post-sale, with regional and global product teams.
Forms and processes
Product Standards, Product guide and technical specs.

Provide consultative customer internal implementation support by :

Diagram and describe customer internal platform compliance operational flows
Collaborate in the Identification of:
Project management needs and workstreams to deliver the product.
Technical and operational resource requirements needed to implement XBS
Deliver product demos, documentation, templates and best practice information to the client
Understanding client development roadmap and influencing implementation decisions in line with best practices.
Ensuring XBS solution interaction is well defined across client’s front end digital channels, middleware, and back office systems architecture.

Prepare full readiness documentation for the Delivery team

Partners with Delivery and platforms team to determine solution architecture
Facilitating knowledge transfer to delivery and operations team