Business Technology Lead

Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.

Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service.

You will support multiple functions across the business, while leading 2 technology analysts on our growing internal technology team.

Key Role Responsibilities:

Technology Innovation:

• Execute on technology-related projects as defined by the requirements of the business and technology directorate
• Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
• Work with software providers and technical specialists to support translation of functional solutions into technical solutions
• Document functional user requirements and technical specifications for use in the project development cycle.
• Support system integration, API integration and create new build point, data mapping activities, process design, business rules configuration and systems test planning
• Document new business processes, capabilities and supporting technologies.
• Support user communications, training, and job aids to assist in successful business implementation.
• Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
• Perform ad-hoc analysis and evaluation where necessary.
• Management & Governance of Azure, and Microsoft 365 based environments
• Management & Governance of Identify Management

Technology Support:

• Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or Cloud Call.
• Act as an escalation point for any 2nd line Cloud or Infrastructure issues
• Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or Event Engine.

What we are looking for:

• The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing, and monitoring systems and problem-solving any degradation of service to drive performance improvements and working closely with Head of Business Technology.
• Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure.
• Proven experience configuring M365 Endpoints management tools including Intune MDM & MAM
• Detailed experience on M365 security technologies (M365 Security Centre, Compliance, AIP, DLP)
• PowerShell scripting and Power Automation skills will be desirable
• Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
• Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
• Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
• Proven hand-on experience on Window 10, Window 11, collaboration technologies such as Teams, SharePoint, and One Drive
• Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
• Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
• Experience in using and maintaining middleware such as Jitterbit
• Outstanding problem solver with excellent communication and presentation skills, confident and methodical approach, and able to work within a team environment
• A Bachelor’s degree in computer science, computer engineering or relevant field
• Desirable to have obtained industry standard certification

Why choose us:

• We prioritise training and progression throughout the entire company
• The opportunity to manage a small team of Infrastructure enthusiasts
• Hybrid working (3 days in the office)
• Wellbeing bonuses such as a personal learning budget, yoga in the office, employee assistance programme and wellbeing champions
• Amazing social clubs and activities such as running club, book club and social sport
• Monthly drinks, social events, and awards nights
• 25 days annual leave + 1 extra day each year for your first 5 years with sabbatical options after 2 and 5 years

£45,000 - £55,000 dependent on experience

You must have full UK working rights to apply for this role