Delivery Coordinator

About Easy Eat AI: get.easyeat.ai

Easy Eat AI is a food tech company that aims to transform restaurants into technology
companies! Today, consumers are time, health and cost conscious. Easy Eat AI is a
tech solution; by using our solution, in-dining guests can browse menus online, search
for items and review descriptions.

About the job:

This is what you will do –

 Ensure seamless and timely delivery for our restaurant partners
 Respond to merchant/customer queries in a timely and accurate way, via phone, email or
chat
 To maintain a positive, empathetic, and professional attitude toward restaurants and
customers at all times
 To respond promptly to restaurants and customers inquiries
 To acknowledge and resolve restaurants and customers complaints
 Follow up with customers to ensure their technical issues are resolved
 To communicate and coordinate with colleagues as necessary
 Ensure restaurants and customers satisfaction and provide professional support
 Provide support to Team Manager / Delivery Operation Manager where required

This is who you are -

● Fresh graduates preferred
● Multi-tasking abilities
● Willing to learn and take on new challenges
● Passionate, organized, systematic with excellent attention to detail and good at problem-
solving
● Initiative, resourceful, willing to learn and able to work independently
● Ability to stay calm when customers are stressed or upset
● You will need to speak both English and Bahasa Malaysia
● Willing to work in shifts and 6 days a week, including public holidays and weekends

What makes you stand out –

 Able to start work immediately
 Responsive and enthusiastic
No experience needed! Training will be provided!

Open to Malaysian candidates only. If interested, please send your CV to [email protected]!