Customer Support Specialist

About the Role
As more and more schools join the Clipboard community, we need to scalably grow and support these relationships. Your day-to-day will vary, but could involve:

Become a Clipboard expert user - before you can support others, you need to know the product yourself
Respond to online chats and emails to help Clipboard customers with their issues
Participate in writing excellent help documentation - both for internal use and for our customers
Log tickets with the development team and escalate appropriately based on the impact of the issue
About You
You are an experienced Customer Support Specialist who shares our passion for creating great customer experiences.

An intuitive problem solver, you’re comfortable switching gears quickly and passionate about helping people. You enjoy collaborating with both internal and external product stakeholders to arrive at clever solutions to problems.

You empathise with others and take pride in delivering great support. You're excited to contribute to the growth of an emerging company.

You have the following skills and experience:

At least 1 year of experience working with customers, ideally in technology
Familiarity with chat (e.g. Intercom, Help Scout), CRM (e.g. Pipedrive) and Atlassian Jira platforms
You can translate technical ideas for non-technical audiences
Ability to learn new software platforms quickly
Demonstrable critical thinking, verbal and written communication, and creative problem-solving skills
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organised. You can manage and prioritize several different projects.
[Bonus] Experience working customer support for B2B SaaS
[Bonus] Experience working with schools in some capacity
If this sounds like you, then we want to hear from you!

Why Clipboard
Here are some reasons why you should join our team:

Clipboard is building exciting technology and leading the EMS category within EdTech
The opportunity to join the early stages of a fast-growing startup that’s expecting to raise another round of funding early 2022
The opportunity to contribute and make a big impact on the product and technology
We value our people and their development and will support opportunities for growth so you can further your career at Clipboard
We’re flexible about working a couple of days a week remotely
True to our belief that extracurricular activities are beneficial to students, we also make sure we offer extra activities and experience beyond the office! We’ve gone trampolining, escaped from escape rooms, and had internal table tennis tournaments, as well as regular team drinks and social events.

Apply
To apply, email your CV and a cover letter discussing why you want to work at Clipboard to [email protected].

Clipboard supports an inclusive workplace and welcomes applicants from diverse backgrounds.

NOTE TO EMPLOYMENT AGENCIES: All resumes submitted by employment agencies directly to any Clipboard employee or hiring manager in any form without a signed Clipboard Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.